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mails received as code string in Outlook 2003

Posted on 2011-03-14
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Last Modified: 2012-05-11
Hi Experts,

I am trying to figure out why outlook 2003 running on a Windows7 64bit with Symantec 360 security installed break some mails down into the code shown here.

The personal information in the pasted code I swapped with ... - otherwise the information are as received.

Hope that someone else has experienced this problem and know whats going on

Best regards

MortenWB

-----Oprindelig meddelelse-----
Fra: ... [mailto:...]
Sendt: 14. marts 2011 00:58
Emne: invitation

...

    by usrmta01.talkactive.net (Postfix) with ESMTP id 1483416499F
    for < ... >; Mon, 14 Mar 2011 01:05:12 +0100
(CET)
Received: from mail-ey0-f169.google.com (mail-ey0-f169.google.com
[209.85.215.169])
    (using TLSv1 with cipher RC4-SHA (128/128 bits))
    (No client certificate requested)

...

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=gamma;
        h=domainkey-signature:message-id:from:content-type:subject
         :mime-version:date:x-mailer;
        bh=/tyuvm1fqSDoU1vo3w6h73b9uN64DW5de/8cA/tl3KE=;
        b=a1X2QOL1D7VE20i7zX54qYBHJtPKUrJnVWW18lul/WgYToIhHhhqsCGWDDsnrEay+o
2CTJFXi4bztlM7YxEalooYF/M3G4D1eA8LiAyZMzdSbQjGvZQqKD4s0l30/G3xvh/gmj
         5sFGSbAxN4cIk0gB12KUq7swGM8U8oz4fq9kg=
DomainKey-Signature: a=rsa-sha1; c=nofws;
        d=gmail.com; s=gamma;
        h=message-id:from:content-type:subject:mime-version:date:x-mailer;
        b=PMUqJThHiWTH9CkEOqcfbN0xnPUrwHUPtDs21m3ezhnIKOC+cCyUise6EkyVVDKQUk
0wYh5EqLhvGuPxhfyYZiWFqGtzsJ5Hp21sSg8p+bCm5t3Yhq0tqpsqtErdMeqGnt+JRU
         j2fqzuxQVAczMKlMORVm4gf3WGrsWoIJoADaM=
Received: by 10.213.1.141 with SMTP id 13mr2751897ebf.95.1300060762551;
        Sun, 13 Mar 2011 16:59:22 -0700 (PDT)
Received: from 0x3ec7a01f.inet.dsl.telianet.dk
(0x3ec7a01f.inet.dsl.telianet.dk [62.199.160.31])
        by mx.google.com with ESMTPS id
w59sm5441797eeh.15.2011.03.13.16.58.04
        (version=TLSv1/SSLv3 cipher=OTHER);
Content-Type: multipart/mixed; boundary=Apple-Mail-34--369064561
Subject: invitation
Mime-Version: 1.0 (Apple Message framework v936)
Date: Mon, 14 Mar 2011 00:58:02 +0100
X-Mailer: Apple Mail (2.936)
To: undisclosed-recipients:;
X-Brightmail-Tracker: AAAAAQAAAlk=


--Apple-Mail-34--369064561
Content-Type: text/plain;
    charset=ISO-8859-1;
    format=flowed
Content-Transfer-Encoding: quoted-printable

...

--Apple-Mail-34--369064561
Content-Disposition: inline;
    filename=pipaluk-invitation-mail.pdf
Content-Type: application/pdf;
    x-unix-mode=0644;
    name="pipaluk-invitation-mail.pdf"
Content-Transfer-Encoding: base64

JVBERi0xLjMNJeLjz9MNCjEgMCBvYmoNPDwvVmlld2VyUHJlZmVyZW5jZXM8PC9EaXJlY3Rpb24v
TDJSPj4vTWV0YWRhdGEgNDEgMCBSL1BhZ2VzIDIgMCBSL1R5cGUvQ2F0YWxvZy9PdXRwdXRJbnRl

... this string continues hundreds of lines and ends as below ...

PEFGOTAwQkNBNzFFRjQwQURBNTY3NDMyMTc2QjUxQTdCPl0+Pg1zdGFydHhyZWYNMjcwMDI0NA0l
JUVPRg0=

--Apple-Mail-34--369064561
Content-Type: text/plain;
    charset=US-ASCII;
    format=flowed
Content-Transfer-Encoding: 7bit

--Apple-Mail-34--369064561--


0
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Question by:MortenWB
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4 Comments
 

Author Comment

by:MortenWB
ID: 35142671
Has noone else experienced this problem or am i questioning in the wrong forum?
0
 
LVL 47

Accepted Solution

by:
apache09 earned 1500 total points
ID: 35201527
Check you have the latest SP installed:
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

Then check that these emails do not always come from the same sender or email address.
If they are ask the person what they are using to send the email.

If from various people and email addresses:
Have seent his before
Was always related to installed antivirus, or spyware software on the PC.
Can try disabling them and try to get the user to send the email again.

For a sure way to eliminate Antivirus, Spyware, or any 3rd party issues
Disble the applications
Close outlook
Reopen outlook using
Start>Run>Outlook.exe /safe

Get them to resend the email
Does it come through okay?

If it does you know its a 3rd party Add-on causing the issue
0
 

Author Closing Comment

by:MortenWB
ID: 35733422
It is difficult to persuade many different customers to test their settings - although it migt be the only way forward.
0
 
LVL 47

Expert Comment

by:apache09
ID: 35734234
For the described issue the resolution is the ideal starting place and should identify the problem for you.

Not really sure that difficulties communicating troubleshooting steps to customers warrants a B.
0

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