Other people have already asked this question without getting a complete answer, but I try again in the hope that a solution has been found since then:
Some of our customers log on to our terminal servers using dual monitors on their workstations.
This works fine from them, but if we try to do a remote control of their session to offer assistance, we get the error
I've seen from older threads that this is a known problem, but does anybody know if this problem has been adressed recently?
I really hope that there is a solution to this, as it is giving us a bug problem when we are supporting our customers.
The current workaround is to ask the user to log off and log on again with only one monitor - not an ideal solution!
Any help would be greatly appreciated!