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GAL Issue?

Posted on 2011-03-14
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Last Modified: 2012-08-13
I have a user that was accidentally deleted from Exchange/AD a few weeks ago.  I recreated her account from scratch instead of restoring it.  Some of our users are having problems sending to her now.  See the following error message.   Knee jerk reaction is users are using cached mode and for whatever reason their GAL isn’t updating, but not sure.  I believe it works for me because I've for a manual GAL Update.  I did a manual force on another user but the problem persisted.  I use Outlook 2010 and they use 2007.  Shouldn't make a difference, but it's another variable.


Generating server: CAS Server
 
IMCEAEX-_O=Mail_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=User@domain.org #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

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Question by:BrianRB
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12 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 35127686
The user has a new legacyExchangeDN value
You need to create an X500 email address for the new user account using the old legacyExchangeDN value for the address
X500:/o=Mail/ou=Exchange Administrative Group FYDIBOHF23SPDLT/cn=Recipients/cn=alias
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Expert Comment

by:zafrulkhan
ID: 35127688
This entry

IMCEAEX-_O=Mail_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=User@domain.org #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

belongs to old email account that was created previously for the user. The only way to resolve this out is to either delete this email address from the senders outlook using delete button while the name pops out automatically from the outlook cache in the to field.

Other way around is to delete the *.nk2 file from the users system that stores the email addresses cache.
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LVL 2

Author Comment

by:BrianRB
ID: 35127750
both of those are great answers!!!  endital, what's the process for doing what you suggest?
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LVL 2

Author Comment

by:BrianRB
ID: 35127802
i'm in adsiedit now.  x500 unique id is not set.  i'm afraid if i post something in their it will screw up the existing.  call me paranoid if you like. :)
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LVL 32

Accepted Solution

by:
endital1097 earned 2000 total points
ID: 35127810
you can add it thru the GUI, just select Custom under the add button in the email address tab for the mailbox

or you can use the shell
$user = get-mailbox alias
$user.emailaddresses += "X500:/o=Mail...
set-mailbox $user -emailaddresses $user.emailaddresses
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LVL 32

Expert Comment

by:endital1097
ID: 35127816
it would be best to add the address simply because replies to old messages will also result in an NDR
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LVL 2

Author Comment

by:BrianRB
ID: 35127851
please check your email.  it may have gone to your junk folder.
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LVL 32

Expert Comment

by:endital1097
ID: 35127875
don't use adsiedit, use the exchange management console, recipient management, mailboxes
properties for the new mailbox
email addresses tab
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Expert Comment

by:zafrulkhan
ID: 35127898
We have faced the similar issue in our Migration. We started migrating users from Exchange 2003 System from one Organization to another Organization comprising of Exchange 2007 and most of the users started facing similar issue with x500 connector.

This will be the simple solution of deleting the *.nk2 file from the users system. Also bear in mind, when the same user will try to reply to the old email that was sent by the email account that was created previously, we have to reselect the same user from GAL.

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LVL 32

Expert Comment

by:endital1097
ID: 35127914
the X500 address resolves this issue, you could have done the same with your migration and saved a lot work removing nk2 files :)
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LVL 2

Author Comment

by:BrianRB
ID: 35127950
that's what i'm trying to avoid.  we have too many users to delete the nk2 files from cache not comfortable writing a script to do so.  trust me, risk tolerance is low.  how can i tie the old id into the new one or is it even possible?  the new account is exactly like the old with the exception of the SID and mbox id of course.
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LVL 2

Author Comment

by:BrianRB
ID: 35128003
endital  i just sent you something else
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