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Need Acer Aspire Model 7745 Suyin Crystal eye camera driver

Posted on 2011-03-14
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Last Modified: 2012-05-11
I have an Acer Aspire model 7745 with built in video camera that stopped working. The camera software reports no camera can be found. I am assuming that it is due to a missing/corrupted driver.
Acer support said they do not have a driver for that camera (Suyin Crystaleye) in their database?? (Thats just wonderfull?) They said I would need to do a system restore, thereby wiping my hard drive clean and requiring reinstalling all my software and data files.
I downloaded several "driver" files from C-Net and other sources, but none have worked.

Does anyone have any ideas as to where I may obtain this elusive driver?
TX, Marc
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Question by:mgreenleafsr
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17 Comments
 
LVL 7

Expert Comment

by:Mdragga
ID: 35127928
Have you tried getting to software directly from Acer?

http://global-download.acer.com/GDFiles/Application/Camera/Camera_Suyin_5.2.12.1_W7x64_A.zip?acerid=634066368178867610&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE 7745&OS=ALL&LC=en&BC=ACER&SC=PA_7

That long mess should be a direct link to download the Suyin driver.

Or

http://support.acer.com/us/en/product/default.aspx?modelId=2239

Application Tab along the top and then scroll down and select your camera.
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Author Comment

by:mgreenleafsr
ID: 35128120
I have downloaded these drivers and they do not work. Camera still cannot be found.
I just read a post in a blog that someone else solved this issue by removing the camera from the LCD frame and unplugging it, rebooting, reinstalling the camera, and the system found it.  Sounds like a bios issue?
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LVL 23

Expert Comment

by:edbedb
ID: 35128142
Is there an entry for the camera in the Device Manager?
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Author Comment

by:mgreenleafsr
ID: 35128228
No, it does not show up there either.
0
 
LVL 23

Expert Comment

by:edbedb
ID: 35128252
Are there any flagged devices in the Device Manager list?
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LVL 7

Expert Comment

by:Mdragga
ID: 35128287
Where are you getting the information that it is the Suyin camera? (as opposed to one of the others) Have you tried uninstalling the Webcam software before installing the new version? Its possible that flashing the BIOS to the latest revision may address the issue but to me it sounds more like a software issue.

I would try something like http://www.aida64.com/downloads to get an exact read on the camera you have. For whatever reason Acer used three different cameras across the 7745 series and not being sure we're working on the correct one isn't going to help us here.
0
 

Author Comment

by:mgreenleafsr
ID: 35128815
DOwnloaded and I will try it this eveing. Notebook is at home.
0
 
LVL 92

Expert Comment

by:nobus
ID: 35135719
try the free drivereasy   :   www.drivereasy.com
note that it is possible that the camera is bad
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LVL 92

Expert Comment

by:nobus
ID: 35135725
..i mean, it can be bad since there is no entry for it in device manager
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Author Comment

by:mgreenleafsr
ID: 35137359
I installed and ran AIDA64 last night and it did not find the camera on my system.
Looks like it went bad.
How is Acer support?
Marc
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LVL 92

Expert Comment

by:nobus
ID: 35139146
the camera is in your moving lid  -yes?  then it can also be the cable became loose; you have to open the laptop to verify that
0
 
LVL 7

Expert Comment

by:Mdragga
ID: 35150061
They should cover you though you will almost certainly have to send the machine in and be without it for awhile. If you're feeling bold/are comfortable with it you could remove the appropriate screws and pop the LCD bezel off to ensure that the camera connections there are attached firmly.

If both Device Manager and the AIDA64 tool aren't finding it then it likely isn't plugged in. There are rare occurances where a device will cease to function all together but usually it would still show up as an attached piece of hardware and just not function.

Otherwise deal with Acer on it, especially if you're still under warranty. Best of luck!
0
 

Author Comment

by:mgreenleafsr
ID: 35150537
Thanks for the insight.  I spoke to Acer and at this point their answer is to do a total system restore and it SHOULD get the webcam operating. If not then I can send it in for R&R.
I'd rather get hold of a tech manual and try the connector deal before wiping out my hard drive. I have a backup of data but the program reninstalls and the Win 7 updates will take days.
Marc
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LVL 92

Expert Comment

by:nobus
ID: 35154207
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Accepted Solution

by:
mgreenleafsr earned 0 total points
ID: 35164677
Thanks, I got it.
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Author Closing Comment

by:mgreenleafsr
ID: 35196565
No easy fix for this. Either reinstall to original configuration, take apart and try to repair.
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LVL 92

Expert Comment

by:nobus
ID: 35197649
not sure if you used my suggestions or not
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