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Exchange 2007 SP3 fails to install

Posted on 2011-03-14
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Last Modified: 2012-05-11
Dear Experts,

Exchange 2007 SP3 installation fails at the beginning of the install as it attempts to stop the services in preperation for the install.  When the installions fails I noticed the "Microsoft Exchange Search Indexer" service is stuck in the "Stopping" state.  This services not stopping appears to be the reason for the installiaion failing.

After rebooting the server I found all the Exhnage services are in "Disabled" mode and have to manually change them back to Automatic and manually start them at which point the Exchange server is back up and running in it's previous state.  I tried the SP3 install a second time and the exact same problem occurented with the "Microsoft Exchange Search Indexer" stuck in a "Stopping" state.    

A bit of background, the Exchange server currnetly is running on SP1 and contains all server rolls.  I sucessfullly ran the various preperation tools before attempting the upgrade and also stoped the Trend Anti Virus software prior to launching the install.

Out of curiosity I attempting to stop the Search Indexer service manually aftering bring the Exchange server back up and found that it got stuck "Stopping" again.  I'm not aware of any problems with this service and certainly nothing is logged that would indicate a problem.  I'm wondering if finding a way to stop this service prior to running the SP3 installation would allow for a sucesful install.

Thanks,

Jeff

 
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Question by:camusa2
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viveksahu earned 2000 total points
ID: 35129304
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by:camusa2
ID: 35130016
Hello Viveksahu,

We have a single mailbox database and single public fol,der database with the default names "Mailbox Database.edb" and "Public Folder Database.edb".  If I understand the artircle correctly, I can issue the command in Step 3 "ResetSearchIndex.ps1 [-force] -all"?  This will force a rebuild for the mailbox and public folder indexes?

Thanks,

Jeff
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Author Comment

by:camusa2
ID: 35138811
Viveksahu,

The "resetsearchindex.ps1 -force -all" sucessfully rebuilt the indexes and appears it will address the problem with the SP3 install which I will attempt again this weekend.  After rebuilding the indexes I am able to stop and start the "Microsoft Exchange Search Indexer" service.

Thanks so much for your help!

Jeff
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by:Glen Knight
ID: 37436229
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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