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Outlook Express 6 Printing Problem

Posted on 2011-03-14
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Last Modified: 2012-05-11
I am working on a computer that is running XPsp3.  Everything is functional on the computer except for printing out of Outlook Express 6.  The print icon on the message window and main window seem grayed out and when you click on it nothing happens.  The printer is loaded correctly and everything else prints.  I assume it's registry related.  The only solution I've attempted so far is creating a new Identity and transferring all of the Messages, Contacts, etc to it.  This, however, did not work either.  Any ideas??
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Question by:Vontech615
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by:takenoco
ID: 35129379
What is the version of IE?  are you able to print from IE?
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Author Comment

by:Vontech615
ID: 35129521
Yes printing from IE is working fine, the version of IE is 7.
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takenoco earned 500 total points
ID: 35129690
let make sure OE 6 is set to use restricted zone to prevent Outlook express from running script or activeX which can cause these problem

Go to Tools, options, security, make sure "Restricted sites zone" is select
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Author Comment

by:Vontech615
ID: 35130215
I will get back to you after trying the setting change.  I will be doing this later as I am working remotely on this system.  So just to clarify,  do I need to set OE 6 to restricted zone or make sure it's not due to the prevention of ActiveX and scripts.  I would think this needs to be enabled in order for it to work properly?
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Expert Comment

by:takenoco
ID: 35130344
Yes... Select "Restricted sites zone"
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Author Closing Comment

by:Vontech615
ID: 35168005
This worked, thanks!
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