Solved

Text is missing on icons in the taskbar and start menu

Posted on 2011-03-14
3
483 Views
Last Modified: 2012-06-27
I have a client with an older laptop,circa 2005 Dell laptop running XP Pro, SP3 who has a problem I have not come across before: The icons on the start menu and the taskbar, for active programs (not the systray, or notification area) are missing their labels, or their text, if you will. This is happening randomly, and they seem to just suddenly go away.  I have not actually seen the laptop yet, but I wanted to try to get some ideas about what it might be and some suggestions. I am already thinking brand new user profile, or possibly rebuild, but would like to try to resolve it with minimal intrusion/time investment.

Initially, I had asked my client to try using a different local profile (new profile). He said he had another account (existing) that he had not logged into for a long time, but the result was the same, and I wasn't entirely surprised by that. Randomly, after some time, the text on the icons simply disappears. In an attempt to fix the problem himself, the client recently upgraded the RAM and also downloaded SP3. However, neither has resolved it.

I am also thinking video driver update if there are any for this old beast of a machine, and possibly update the BIOS, although I don't think that BIOS really has anything to do with this problem.

Any ideas? Validation?

Thanks,

Brad
0
Comment
Question by:bsemmel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 12

Accepted Solution

by:
Mike earned 500 total points
ID: 35131199
Try a Windows XP Repair Installation
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 35136106
As the symptom is happening randomly, it could suggest Malware or a virus.
Have you already thoroughly scanned this machine?

If in any doubt i would suggest downloading & updating Malwarebytes anti-Malware, from here:
http://www.malwarebytes.org/mbam.php

Run in normal mode.
Tutorial, if required:
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t169669.html

Then, even if the laptop appears clean, try Hitman Pro a second opinion scanner:
Hitman Pro http://www.surfright.nl/en/hitmanpro
0
 

Author Comment

by:bsemmel
ID: 35245050
I ended up doing a repair install, which fixed it. My best guess - a corrupt system font.  Thanks all.
0

Featured Post

Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question