Solved

New Dell Notebook Blue screen + reboot (Memory Dump)

Posted on 2011-03-14
9
550 Views
Last Modified: 2012-05-11
Hi

We have a brand new notebook one of 4 that were given to a group of users (Dell model V130). It has Windows 7 Pro 64bit  + Office 2007

This notebook has randomly rebooted 2 twice now. There is not much in the event viewer. These 2 event have occurred before the reboot.

Event ID:      7022
Description: The Security Center service hung on starting.

Event ID:      7022
Description: The Windows Font Cache Service service hung on starting.

(We have not check the memory of the notebook just yet will leave as a last point of call.)

It is a little hard to replicate, but PowerPoint  has been open both times, if its related or not I can not tell.

If someone has come across this before I would appreciate any light that can be shed on this.

 Kind regards

Chris

 
0
Comment
Question by:Chris-Vielife
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 8

Expert Comment

by:jsvor
ID: 35129939
Have you run all the updates for Office 2007?  Could be a bug with PPT.  Use Microsoft Update and install all updates.
0
 
LVL 10

Expert Comment

by:Fayaz
ID: 35129985

Don't you get the blue screen? If so, what is the error code?  You can post the error code here as it will help the experts in isolating the issue.  

If your machine restarts before you can see the blue screen information, then you have to Disable Automatic Restart on System Error (You can google to find the steps if not sure).  Once you get the blue screen and error code, either google it or post it here.
0
 
LVL 5

Author Comment

by:Chris-Vielife
ID: 35130058
Unfortunately both times we have not gotten the blue screen code. Like the idea of Disable Automatic Restart on System Error. Will give that a try.

- Yes all products are up-to-date.
0
What Is Blockchain Technology?

Blockchain is a technology that underpins the success of Bitcoin and other digital currencies, but it has uses far beyond finance. Learn how blockchain works and why it is proving disruptive to other areas of IT.

 
LVL 35

Expert Comment

by:Seth Simmons
ID: 35130127
look in the system log; it will give the bugcheck
0
 
LVL 23

Expert Comment

by:JSRWilson
ID: 35144930
Powerpoint 2007 is very sensitive to the printer driver. If you do not have a LOCAL default driver try adding the Microsoft XPS printer as default see if that helps. If it does you might want to look for an update for any current printer.
0
 
LVL 30

Expert Comment

by:ded9
ID: 35149411
Upload the .dmp files located in windows folder for analysis.


Ded9
0
 
LVL 5

Accepted Solution

by:
Chris-Vielife earned 0 total points
ID: 35164038
Hi All

Thank you all for taking the time to post unfortunately we did not get down the root of the issue. We rebuilt it being a brand new machine if it happens again we will send back to supplier, just get another unit.

Thanks again

Regards

Chris

------
We looked through the system logs and did a .dmp file analysis, which was not consistent from each system crash. (So we postulating that it is memory related)

by the way Experts-Exchange has a limit on uploads of 50mb and I cba to split 740mb worth of memory dump.
0
 
LVL 30

Expert Comment

by:ded9
ID: 35164500
You could have uploaded the mini dump file but anyways now he have a new unit so you can close this question.


Ded9
0
 
LVL 5

Author Closing Comment

by:Chris-Vielife
ID: 35196564
We did not have time to explorer this properly so we opted out for the easy solution.

Did not know about the mini dump, learnt something new.
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
The viewer will learn how to edit animations within the presentation, incorporate sound, and set everything up with timing.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question