New Dell Notebook Blue screen + reboot (Memory Dump)

Posted on 2011-03-14
Last Modified: 2012-05-11

We have a brand new notebook one of 4 that were given to a group of users (Dell model V130). It has Windows 7 Pro 64bit  + Office 2007

This notebook has randomly rebooted 2 twice now. There is not much in the event viewer. These 2 event have occurred before the reboot.

Event ID:      7022
Description: The Security Center service hung on starting.

Event ID:      7022
Description: The Windows Font Cache Service service hung on starting.

(We have not check the memory of the notebook just yet will leave as a last point of call.)

It is a little hard to replicate, but PowerPoint  has been open both times, if its related or not I can not tell.

If someone has come across this before I would appreciate any light that can be shed on this.

 Kind regards


Question by:Chris-Vielife

Expert Comment

ID: 35129939
Have you run all the updates for Office 2007?  Could be a bug with PPT.  Use Microsoft Update and install all updates.
LVL 10

Expert Comment

ID: 35129985

Don't you get the blue screen? If so, what is the error code?  You can post the error code here as it will help the experts in isolating the issue.  

If your machine restarts before you can see the blue screen information, then you have to Disable Automatic Restart on System Error (You can google to find the steps if not sure).  Once you get the blue screen and error code, either google it or post it here.

Author Comment

ID: 35130058
Unfortunately both times we have not gotten the blue screen code. Like the idea of Disable Automatic Restart on System Error. Will give that a try.

- Yes all products are up-to-date.
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LVL 34

Expert Comment

by:Seth Simmons
ID: 35130127
look in the system log; it will give the bugcheck
LVL 23

Expert Comment

ID: 35144930
Powerpoint 2007 is very sensitive to the printer driver. If you do not have a LOCAL default driver try adding the Microsoft XPS printer as default see if that helps. If it does you might want to look for an update for any current printer.
LVL 30

Expert Comment

ID: 35149411
Upload the .dmp files located in windows folder for analysis.


Accepted Solution

Chris-Vielife earned 0 total points
ID: 35164038
Hi All

Thank you all for taking the time to post unfortunately we did not get down the root of the issue. We rebuilt it being a brand new machine if it happens again we will send back to supplier, just get another unit.

Thanks again



We looked through the system logs and did a .dmp file analysis, which was not consistent from each system crash. (So we postulating that it is memory related)

by the way Experts-Exchange has a limit on uploads of 50mb and I cba to split 740mb worth of memory dump.
LVL 30

Expert Comment

ID: 35164500
You could have uploaded the mini dump file but anyways now he have a new unit so you can close this question.


Author Closing Comment

ID: 35196564
We did not have time to explorer this properly so we opted out for the easy solution.

Did not know about the mini dump, learnt something new.

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