Windows 7

Posted on 2011-03-14
Medium Priority
Last Modified: 2013-12-04
On restart windows 7 lost desktop icons and start button not working.
Question by:John Nelson
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Author Comment

by:John Nelson
ID: 35130254
I can get the desktop icons back by going through Personalize and selecting the necessary icons.  This doesn't help the start button not working.

Accepted Solution

expert02232010 earned 501 total points
ID: 35130261
sounds like an explorer.exe issue.  does Ctr-Alt-Del let you bring up task manager?  
if so, try ending explorer.exe and then start it again using File:New Task(run)

Then check for Virus or Malware.

Author Comment

by:John Nelson
ID: 35130351
Ctrl-Alt-Delete does nothing.  Which brings up another question.  Everything I try gives me the permission denied and needs administrative privileges message.  Rest of the story:  This PC is a member of a domain, how can I give it administrative privileges even though the user is setup as an administrator?  Can't test for malware or virus as I can't get to Trend-Micro to execute.
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Assisted Solution

expert02232010 earned 501 total points
ID: 35130405
Can you boot to Safe mode? or use a boot disk/usb key?
try the following
LVL 50

Assisted Solution

jcimarron earned 249 total points
ID: 35130723
jhnco--Can you run a System Restore from Safe Mode?

Author Comment

by:John Nelson
ID: 35130889
I appreciate all your suggestions.  I have spent the better part of today on this problem.  I am going to have to leave the problem for other obligations until tomorrow AM (Tuesday, March 15th).  If we can keep this open I will try your suggestions at that time.  Thanks again until tomorrow.


Assisted Solution

Ducman earned 249 total points
ID: 35130899
Is this a new win 7 install? Have you tried windows Repair using the install CD?

Author Comment

by:John Nelson
ID: 35131246
Ducman, yes this is a new windows 7 install, like 4 days old.

Assisted Solution

Kody-Burg earned 249 total points
ID: 35134563
Try doing a re-install. Clearly, something went wrong with your current installation.
LVL 15

Assisted Solution

Russell_Venable earned 252 total points
ID: 35138200
Have you checked your hosts file for tampering or is this account set for no external Internet access?

Author Closing Comment

by:John Nelson
ID: 35150839
Although all the suggestions are appreciated, no one really answered the question.

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