I work for a company that primarily sells promotional USB drives. These are drives that are purchased in bulk, stamped, engraved, or painted with a company logo, and preloaded with company data. These drives then serve as a great promotional item. They are cheap enough to purchase in bulk, and very useful to the person they are given to as that person will likely not throw it out. Marketing money well spent.
Here's my question, in the last few months our requests to load data that is compatible with both MAC and PC have risen, and seems that our RMAs for such drives went through the roof.
Here's the process we use.
1. customer submits po requesting that preloaded data works on both PC and MAC (all data is supplied by customer them selves)
2. customer uploads their preload data on our FTP server (often not compressed in a zip/rar)
3. our factories in china download the preload from our FTP server to their main PC (read NON MAC)
4. our factories in china use PC's to load data onto the USB drives that customer purchased.
This seems to cause problems for MAC data. seems to me that once it hits a PC from the FTP server it somehow gets corrupt. I've ran a few tests where i take the same FTP data, copy it to a MAC, load it to a USB drive and all is well. Taking the same data, copying to a PC then to a USB drive, MAC files no longer work.
Can someone shine some light on this. Why is this happening? and are we basically stuck loading anything that has to work on a MAC from a MAC only?
I am a MAC DUMMY :)