phermi
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OWA 2003 and Outlook 2007 - JUNK E-MAIL LIST Errors
Hi all,
User's OWA shows a yellow line with the following mg: An error occured processing your Junk E-mail lists. You are over the size limit allowed on the server. Contct your .....
In Outook 2007, everytime it loads, "Cannot add the server Junk E-mail lists, you are over the size allowed on the server. ... blah .. blah
Junk e-mail list on Oulook have 3 entries .... Max Extended Rule Size as added, 1024 and the Stor service was re-started.
Messages still present. Any Ideas?
IMF is set on Excahnge 2003 SP2, part of SBS 2003 SP2, IMF is installed, 3rd party web based (ExchangeDefedner) is in place, Client computer has NIS but Antipan is off.
User's OWA shows a yellow line with the following mg: An error occured processing your Junk E-mail lists. You are over the size limit allowed on the server. Contct your .....
In Outook 2007, everytime it loads, "Cannot add the server Junk E-mail lists, you are over the size allowed on the server. ... blah .. blah
Junk e-mail list on Oulook have 3 entries .... Max Extended Rule Size as added, 1024 and the Stor service was re-started.
Messages still present. Any Ideas?
IMF is set on Excahnge 2003 SP2, part of SBS 2003 SP2, IMF is installed, 3rd party web based (ExchangeDefedner) is in place, Client computer has NIS but Antipan is off.
Have they exceeded their total mailbox size limit?
ASKER
there are NO limits
Does the user have a lot of rules defined? not just for Junk e-mail, but all rules, there is a built in limit to the size of the rule table.
ASKER
nope,5 or 6
a lot of entries in the blocked sender and safe sender lists?
ASKER
at the same time, Outlook is also crashing and re-startng. There are public folders used to share a company wide caelndar.
only that users outlook? or many users outlook?
ASKER
as I said, 3 entries in one of them. THat is al
sorry. it wasn't clear that the 3 entries included the safe lists as well.
have you tried to clear the Junk Email folder’s offline items by right clicking on the Junk Email folder, selecting Properties and clicking “Clear Offline Items” on the General tab?
have you tried to clear the Junk Email folder’s offline items by right clicking on the Junk Email folder, selecting Properties and clicking “Clear Offline Items” on the General tab?
Also, have you tried turning Off the Junk e-mail filter in OWA and turning it back on? adding a sender then removing it?
ASKER
just did so. Same stupid message.
I also applied hotfix http://hotfixv4.microsoft.com/Microsoft%20Office%20Outlook%202007/sp3/officekb2475891fullfilex86glb/12.0000.6554.5000/free/428600_intl_i386_zip.exe for the crash issue.
I also applied hotfix http://hotfixv4.microsoft.com/Microsoft%20Office%20Outlook%202007/sp3/officekb2475891fullfilex86glb/12.0000.6554.5000/free/428600_intl_i386_zip.exe for the crash issue.
have you seen this thread? It is just one user with the issue?
http://social.technet.micr
http://social.technet.micr
ASKER
not our case
ASKER
expert02232010: thanks for your hep, but this is no working and it i snow happening to more users. It is a HUGE annoyance.
I need a solution. Is there anyone else that can join us here?
I need a solution. Is there anyone else that can join us here?
Does outlook and OWA work fine if you turn off the junk mail filtering for the user?
ASKER
ok, can you please explain how to turn it off? Becasue all I do does not work.
I'm not on exchange 2003, but 2007, so details may be different.
in OWA, go to the options menu, should then be a Junk E-mail section. and select Do Not filter junk e-mail.
or in Outlook 2007: Tools/Options/Preferences/
in OWA, go to the options menu, should then be a Junk E-mail section. and select Do Not filter junk e-mail.
or in Outlook 2007: Tools/Options/Preferences/
ASKER
ASKER
Do you have the problem with a newly created user as well?
What is the size of OST files for the users?
What is the size of OST files for the users?
ASKER
Sorry, but how is that relevant? THis particlar user is 3 GB. I do not hve this kind of problem in others Customer install with 10 tmes bigger mailboxes.
It can be relevant for the outlook crashes depending on the HD formatting and the corresponding file size limits.
ASKER
Well, was able to instruct the User to go OUTLOOK SAFE MODE and no crahses. So it must be related to crappy add-ins.
owever, the fous of the post, JUNK, keeps failing regardless.
owever, the fous of the post, JUNK, keeps failing regardless.
Try increasing the rule limit beyond 1024 and see if that let things go again, if so, then something is filling it but not showing it to you.
Can you turn off the server side IMF and 3rd party add-on to see if those are causing the issues with OWA? it is possible that something on the service side is trying to push to the user mailbox setting and that is where the full junk message is coming from.
Can you turn off the server side IMF and 3rd party add-on to see if those are causing the issues with OWA? it is possible that something on the service side is trying to push to the user mailbox setting and that is where the full junk message is coming from.
ASKER
I have tried 1024 and 65535 (see image). IMF is OFF atthe server.
Capture.JPG
Capture.JPG
ASKER
ASKER
There is Symantc Corporrate Antivirus bit nothing for SPAM. As I sad before, the incoming mail omes from ExcahngDefender as the main spam filter solution.
Does a newly created user/mailbox experience the same issues?
ASKER
There is no one really NEW. I have received complains from another user. I am out of my office now at anoter customer., I will check status and report back to you later in the day.
Thanks for te follow up.
Thanks for te follow up.
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ASKER
As said before, issue was not fixed but the help was valuable, fast and accuate. So I am awarding points fro the help received.