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OWA 2003 and Outlook 2007 -  JUNK E-MAIL LIST Errors

Posted on 2011-03-14
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Last Modified: 2012-05-11
Hi all,

User's OWA shows a yellow line with the following mg: An error occured processing your Junk E-mail lists. You are over the size limit allowed on the server. Contct your .....

In Outook 2007, everytime it loads, "Cannot add the server Junk E-mail lists, you are over the size allowed on the server. ... blah .. blah

Junk e-mail list on Oulook have 3 entries .... Max Extended Rule Size as added, 1024 and the Stor service was re-started.

Messages still present. Any Ideas?

IMF is set on Excahnge 2003 SP2, part of SBS 2003 SP2, IMF is installed, 3rd party web based (ExchangeDefedner) is in place, Client computer has NIS but Antipan is off.
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Question by:phermi
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LVL 6

Expert Comment

by:expert02232010
ID: 35130369
Have they exceeded their total mailbox size limit?
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Author Comment

by:phermi
ID: 35130375
there are NO limits
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LVL 6

Expert Comment

by:expert02232010
ID: 35130382
Does the user have a lot of rules defined?  not just for Junk e-mail, but all rules, there is a built in limit to the size of the rule table.
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Author Comment

by:phermi
ID: 35130456
nope,5 or 6
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LVL 6

Expert Comment

by:expert02232010
ID: 35130498
a lot of entries in the blocked sender and safe sender lists?
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Author Comment

by:phermi
ID: 35130514
at the same time, Outlook is also crashing and re-startng. There are public folders used to share a company wide caelndar.
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Expert Comment

by:expert02232010
ID: 35130546
only that users outlook?  or many users outlook?
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Author Comment

by:phermi
ID: 35130558
as I said, 3 entries in one of them. THat is al
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Expert Comment

by:expert02232010
ID: 35130615
sorry.  it wasn't clear that the 3 entries included the safe lists as well.

have you tried to clear the Junk Email folder’s offline items by right clicking on the Junk Email folder, selecting Properties and clicking “Clear Offline Items” on the General tab?
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Expert Comment

by:expert02232010
ID: 35130679
Also, have you tried turning Off the Junk e-mail filter in OWA and turning it back on? adding a sender then removing it?
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Author Comment

by:phermi
ID: 35130691
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Expert Comment

by:expert02232010
ID: 35130869
have you seen this thread?  It is just one user with the issue?

http://social.technet.microsoft.com/Forums/en-US/outlook/thread/c8ee3491-2950-4033-a4b8-e7bec49afdea
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Author Comment

by:phermi
ID: 35131147
not our case
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Author Comment

by:phermi
ID: 35131513
expert02232010: thanks for your hep, but this is no working and it i snow happening to more users. It is a HUGE annoyance.

I need a solution. Is there anyone else that can join us here?
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LVL 6

Expert Comment

by:expert02232010
ID: 35131530
Does outlook and OWA work fine if you turn off the junk mail filtering for the user?
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Author Comment

by:phermi
ID: 35131575
ok, can you please explain how to turn it off? Becasue all I do does not work.
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LVL 6

Expert Comment

by:expert02232010
ID: 35131638
I'm not on exchange 2003, but 2007, so details may be different.

in OWA, go to the options menu, should then be a Junk E-mail section.  and select Do Not filter junk e-mail.

or in Outlook 2007:  Tools/Options/Preferences/Junk E-mail   No Automatic Filtering.
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Author Comment

by:phermi
ID: 35131734
that is how it is for one User. No changes. OWA OWA
Even in safe mode.
Capture2JPG.JPG
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Author Comment

by:phermi
ID: 35131887
additionally, as said, Outlook is crashing Error-1.txt Error-2.txt Error-3.txt
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LVL 6

Expert Comment

by:expert02232010
ID: 35131973
Do you have the problem with a newly created user as well?

What is the size of OST files for the users?
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Author Comment

by:phermi
ID: 35132353
Sorry, but how is that relevant? THis particlar user is 3 GB. I do not hve this kind of problem in others Customer install with 10 tmes bigger mailboxes.
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Expert Comment

by:expert02232010
ID: 35132379
It can be relevant for the outlook crashes depending on the HD formatting and the corresponding file size limits.
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Author Comment

by:phermi
ID: 35132407
Well,  was able to instruct the User to go OUTLOOK SAFE MODE and no crahses. So it must be related to crappy add-ins.

owever, the fous of the post, JUNK, keeps failing regardless.
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LVL 6

Expert Comment

by:expert02232010
ID: 35132832
Try increasing the rule limit beyond 1024 and see if that let things go again, if so, then something is filling it but not showing it to you.

Can you turn off the server side IMF and 3rd party add-on to see if those are causing the issues with OWA?  it is possible that something on the service side is trying to push to the user mailbox setting and that is where the full junk message is coming from.  
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Author Comment

by:phermi
ID: 35132871
I have tried 1024 and 65535 (see image). IMF is OFF atthe server.
Capture.JPG
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Author Comment

by:phermi
ID: 35132874
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Author Comment

by:phermi
ID: 35132901
There is Symantc Corporrate Antivirus bit nothing for SPAM. As I sad before, the incoming mail omes from ExcahngDefender as the main spam filter solution.
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LVL 6

Expert Comment

by:expert02232010
ID: 35137502
Does a newly created user/mailbox experience the same issues?
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Author Comment

by:phermi
ID: 35138188
There is no one really NEW. I have received complains from another user. I am out of my office now at anoter customer., I will check status and report back to you later in the day.

Thanks for te follow up.
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Assisted Solution

by:expert02232010
expert02232010 earned 500 total points
ID: 35138694
What I mean to say is, if you create a new user/mailbox for testing purposes, does that account have the same issues.
That will help determine if it is mailbox related, or a server wide issue.

If same issue with a brand new mailbox, then it is most likely some issue with the server itself.
perhaps disk space? bad block? a corrupt file? anything showing in the server event logs?

just because the error is saying it is JUNK size doesn't mean that it isn't really some other problem.  (like the previous Japanese language issue)
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Accepted Solution

by:
phermi earned 0 total points
ID: 35466009
Sorry for the delay ... even though the problem was no fixed until the user was migrated to Outlook 2010, I appreciate the help received.
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Author Closing Comment

by:phermi
ID: 35499607
As said before, issue was not fixed but the help was valuable, fast and accuate. So I am awarding points fro the help received.
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