Solved

Push delayed on Exchange Activesync

Posted on 2011-03-14
4
901 Views
Last Modified: 2012-06-21
Hello.

Having an issue on my iPhones and Droid devices where the email push to the phones sometimes takes 30-45 minutes to post. Manual refresh pulls down data so I know the connection is good, it is just that any new items to hit the mailbox take a long time to post.

Exchange 2003 SP2 with OWA server.

I found an article: http://support.microsoft.com/kb/905013

That talks about heartbeat values that would seem to be pertinent. But before making these changes, I wanted to check in to see if this will cause other issues. Note: My server does not have any of these values in the registry and would need to be added. Thus, my concern before adding them.

Also, I did check the firewall timeout values on rules pertaining to OWA and Exchange and they are all at 30 minutes. Is there some other place on OWA or Exchange I need to check?

Thanks.
0
Comment
Question by:Senniger1
  • 2
  • 2
4 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35130480
Please look at the inconsistent sync section of my article and make sure you have the registry key added.  If not - please add it and then see if the problem goes away.

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
0
 

Author Comment

by:Senniger1
ID: 35130718
Good info, thanks. A few questions...

The reg key that you indicate to add, does that go on the Exchange server, the OWA server, or both?

Also, the reg keys I mentioned in the KB 905013, do those have any value to add? And should they be applied to the Exchange server, OWA server, or both?
0
 

Author Comment

by:Senniger1
ID: 35130814
BTW - All tests on the connection analyzer were successful.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 35131038
The registry key goes on the Exchange server.  It is to do with Anti-Virus interference and is the usual culprit when the test site shows All Greens and the mail doesn't flow.

The reg keys in the KB article I've never added - the Default Website Timeout usually has a better result IMHO (details in my article).
0

Featured Post

Want to promote your upcoming event?

Are you going to an event? Are you going to be exhibiting at a tradeshow? Talking at a conference? Using a promotional banner in your email signature ensures that your organization’s most important contacts stay in the know and can potentially spread the word about the event.

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now