Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Push delayed on Exchange Activesync

Posted on 2011-03-14
4
Medium Priority
?
908 Views
Last Modified: 2012-06-21
Hello.

Having an issue on my iPhones and Droid devices where the email push to the phones sometimes takes 30-45 minutes to post. Manual refresh pulls down data so I know the connection is good, it is just that any new items to hit the mailbox take a long time to post.

Exchange 2003 SP2 with OWA server.

I found an article: http://support.microsoft.com/kb/905013

That talks about heartbeat values that would seem to be pertinent. But before making these changes, I wanted to check in to see if this will cause other issues. Note: My server does not have any of these values in the registry and would need to be added. Thus, my concern before adding them.

Also, I did check the firewall timeout values on rules pertaining to OWA and Exchange and they are all at 30 minutes. Is there some other place on OWA or Exchange I need to check?

Thanks.
0
Comment
Question by:Senniger1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35130480
Please look at the inconsistent sync section of my article and make sure you have the registry key added.  If not - please add it and then see if the problem goes away.

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
0
 

Author Comment

by:Senniger1
ID: 35130718
Good info, thanks. A few questions...

The reg key that you indicate to add, does that go on the Exchange server, the OWA server, or both?

Also, the reg keys I mentioned in the KB 905013, do those have any value to add? And should they be applied to the Exchange server, OWA server, or both?
0
 

Author Comment

by:Senniger1
ID: 35130814
BTW - All tests on the connection analyzer were successful.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 35131038
The registry key goes on the Exchange server.  It is to do with Anti-Virus interference and is the usual culprit when the test site shows All Greens and the mail doesn't flow.

The reg keys in the KB article I've never added - the Default Website Timeout usually has a better result IMHO (details in my article).
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question