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How do I backup the e-mail quarantine on a Barracuda Spam & Virus Firewall model 400?

Posted on 2011-03-14
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Last Modified: 2012-05-11
I had a hard drive go bad on a Barracuda Spam & Virus Firewall 400, so I will be replacing the appliance soon (with an identical unit.)  The documentation & website are pretty clear about the configuration backup & restore procedure, but I can't find anything about backing up the per-user quarantine of e-mail.  I don't really want to try to get all users to ensure that their quarantines are emptied out at the moment of cutover.  Does anyone have any ideas?
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Question by:isdirect
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by:dandraka
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isdirect earned 0 total points
ID: 35168332
Thank you, but I see only the instructions for backing up the Bayesian filter data (which is not the same as the quarantine).

Actually, Barracuda supplied the answer for me, and it wasn't too difficult.  In my situation, I had to cluster the dying Barracuda appliance with the new one shipped from Barracuda Networks.  Clustering the right way replicates the quarantine between the appliances, along with other settings.  After replication was complete, I re-directed incoming mail to the new appliance, broke the cluster apart again, and shut down the old appliance.  All user quarantine information was preserved on the new appliance.  Unfortunately, Bayesian filtering data does NOT replicate, and there doesn't seem to be a way to restore the backup of Bayesian data from one appliance to another, so I lost that information.  This was not a crippling problem, but it did cause a lot of spam to get through until I re-built the Bayesian database "manually" by marking enough items as "spam" and "not spam."
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by:isdirect
ID: 35196721
The detailed version of this solution was supplied to me by Barracuda.  If you are in a similar situation, be sure to follow the Barracuda support documentation for the clustering process.
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