I can't uninstall Backup Exec 2010r2

Posted on 2011-03-14
Last Modified: 2013-11-15
I was about to apply the license to Symantec Backup Exec 2010 R2 onto a trail version installation that's been working like a charm for the past 2-3 weeks. I am unable to apply the license though due to thr fact that I  receive an access denied to the symcinstall file. I tried to uninstall through programs and features; same thing. I even went to the registry area for this and again, I receive an access denied. I gave this program files directory full access rights to the very T and am still receiving this error of not be able to access. I tried a different profile, same thing. This installation has become corruptted and more worse, I am unable to apply the license to continue using this product. Does anyone have any suggestions?
Question by:StosSpiro
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LVL 47

Expert Comment

ID: 35135740
Lots of manual processes to uninstall pretty much every software package they make ...
did you see this?
LVL 12

Expert Comment

ID: 35136326
Can u remember which account i.e username/pwd was used to install and configure the Backup exec, use the same account to uninstall!!

Author Comment

ID: 35138889
S00007359, Yes, I most likely used the local admin profile prior to attaching it to the domain during the migration period a few weeks ago. I did some research as far as how to go about accessing the local administrator profile now its on the domain controller. It seems a bit involved manipulating the policy (GPO) settings. Tell me what your thoughts are.
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Author Comment

ID: 35138923
dlethe, I will give your link a shot when I'm onsite this afternoon. Thanks!
LVL 12

Expert Comment

ID: 35152626
if it's not a domain controller, demote it to a workgroup and try uninstalling it!

Accepted Solution

StosSpiro earned 0 total points
ID: 35156083
After spending till about midnight on Tuesday evening trying to alleviate this issue, it turns out I am rebuilding this Windows SBS 2008 server! I was able to delete the Symantec registry keys after applying administrator rights to them. I then used an uninstall batch file which I found online at I then rebooted the server into safe mode and was able to rename the Program Files Symantec directory to *.old. After this I thought the fresh install would go smoothly. It didn't. I received an error during the install at the point where the Microsoft Cisual C++ 2005 SP1 Redistributable portion. It read "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed."  I then downloaded this entity from Microsoft's website and tried to install this individually. The name of this file's download is vcredist_x64 which I've saved a copy of in the software directory of the server. As soon I began the process of this installation, I received an error stating, "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance." I then proceeded to research online for a solution to this problem which brought me to Microsoft's KB article 315353. I took the steps as directed within the article including applying the SYSTEM object in the permissions under HKEY_CLASSES_ROOT. I rebooted the server right after this for the changes to take affect to once again, try to install a fresh copy of the Symantec Backup Exec 2010. After signing back in, I noticed the icons were not as they should be. I then attempted to open IE, My Computer and recieved errors. I tried to open Exchange and received an error their as well. I logged out and logged into the PCI Admin profile. Entites within this profile weren't as bad as the administrator profile but Exchange was still not working properly. At this point, I made a call to Microsoft support.  After dealing with MS till midnight as well as my co-worker yesterday all day did nothing. We're rebuilding the server today! Thanks for all your help.

Author Closing Comment

ID: 35187267
Server is being rebuilt!
LVL 12

Expert Comment

ID: 35194162
And perhaps the best backup products for sbs is Storagecrafts shadwoprotect!, can you imaagine if 6 months alter u have to suffer the pains in symantec backup exec 2010 again!!

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