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why does an email appear messy for some and not others?

Posted on 2011-03-14
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Last Modified: 2012-05-11
Hi Folks! One of my users on Office 2000 contributed to an email thread between a few users. Some people received it clearly and a couple received it this way:
new roman; } @font-face { font-family: Century Gothic; } @font-face { font-family: TTFF4B2EB0t00; } @font-face { font-family: TTFF4C8418t00; } @font-face { font-family: TTFF4BC490t00; } @font-face { font-family: TimesNewRomanPSMT_4; } @font-face { font-family: ad4; } @font-face { font-family: TTC3C1O00; } @font-face { font-family: Courier-New-Bold+2; } @font-face { font-family: TTE18BB660t00; } @font-face { font-family: Yearbook Solid; } @font-face { font-family: BulletskÜ; } @font-face { font-family: BulletskÂ; } @font-face { font-family: Tahom; } @font-face { font-family: Cabrili; } @font-face { font-family: Best Reporting 70; } @font-face { font-family: Swiss721 SWM; } @font-face { font-family: Manorama; } @font-face { font-family: AV-Font-Hin1; } @font-face { font-family: AV-Font-Mal1; } @font-face { font-family: AV-Font-Symbol; } @font-face { font-family: Reveal Line Draw; } @font-face { font-family: 3D Times; } @font-face { font-family: Gp; } @font-face { font-family: Arioso; } @font-face { font-family: StarBats; } @font-face { font-family: apps; } @font-face { font-family: FundRunk-Normal; } @font-face { font-family: ¡Ë¢¿??cE??¡Ë?EcE??¡Ë?E¡Ë¢?; } @font-face { font-family: Bulletsk¿; } @font-face { font-family: Bulletsk¿¿; } @font-face { font-family: Bulletsk¿¿¿¿¿¿¿¿; } @font-face { font-family: Bulletsk¿¿¿¿¿¿; } @font-face { font-family: ¿¿¿; } @font-face { font-family: Helvetica; } @font-face { font-family: @¿¿¿; } @font-face { font-family: ¿¿¿¿?gt;


This is only a couple people both of which are on Office 2007. If they forward it to the other users then they see it as well, but the other users did not receive it this way. Is the answer basically going to be to upgrade the original 2000 sender? This has never happened for him before.
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Question by:mrosier
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Expert Comment

by:e_aravind
ID: 35136637
IMO, Outlook 2000 is not at all supported.
Do we have the OL2000 with all the latest updates?

My Logic:
======
when the Outlook share the emails with the text\images\URLs...tries to pass it on to the server and then to the OL2k7 client
Here, when OL2000 which has got the option to bind\unbind the word2000, creates any colorful message, those additional informations would go as the RTF files..
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Accepted Solution

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mrosier earned 0 total points
ID: 35137729
Yes this OL has all the updates. It is an old license that that particular user was always good with so just a money saver until needing a change. I have a 2003 one available now though. I am guessing just upgrade him to it and don't worry about it?
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Expert Comment

by:Jeffrey Coachman
ID: 35137935
FWIW...

Mainstream support for Outlook 2003 ended in 2009.
http://support.microsoft.com/lifecycle/?LN=en-us&x=11&y=7&p1=2520

So if the issue persists you may have to move to Office 2007 or 2010 anyway...


JeffCoachman
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LVL 26

Expert Comment

by:e_aravind
ID: 35137954
IMO, all the OL2k3 and OL2k7 should be capable of transferring the contents like color, font, formatted text without any issues.

OL2000...no comments....not used for a loong time.
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Author Closing Comment

by:mrosier
ID: 35422346
I was correct in my assumption to just upgrade. At least the problem has not persisted since then.
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