bruce_77
asked on
I can't recv SMS messages on Blackberry
Hi
Running BES 4.1.7, 9700 device.
I cannot recv SMS messages on my device as of yesterday.
I checked my BES IT Policy, there was nothing to suggest SMS is blocked via that, and I am on the same IT Policy as everyone else.
Is there a device setting that can block SMS by any chance? Or can this be done on the carrier side?
Running BES 4.1.7, 9700 device.
I cannot recv SMS messages on my device as of yesterday.
I checked my BES IT Policy, there was nothing to suggest SMS is blocked via that, and I am on the same IT Policy as everyone else.
Is there a device setting that can block SMS by any chance? Or can this be done on the carrier side?
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It can always be a carrier issue, if they change your provisioning. SMS is an option that is individually provisioned for each mobile number. Changes shouldn't happen without your knowledge, assuming your bill is paid up, but I'd call them anyway. :)
ASKER
Nope, not a carrier problem :(
Have you checked the firewall on the BB device?
Hi,
I raised the issue of firewalling SMS messages?
Regards,
RobMobility.
I raised the issue of firewalling SMS messages?
Regards,
RobMobility.
ASKER
Apologies, you did.
I will raise this in support for all points to go to RobMobility.
Apologies again.
I will raise this in support for all points to go to RobMobility.
Apologies again.