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I can't recv SMS messages on Blackberry

Hi

Running BES 4.1.7, 9700 device.

I cannot recv SMS messages on my device as of yesterday.

I checked my BES IT Policy, there was nothing to suggest SMS is blocked via that, and I am on the same IT Policy as everyone else.

Is there a device setting that can block SMS by any chance? Or can this be done on the carrier side?
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bruce_77
Asked:
bruce_77
1 Solution
 
Rob KnightConsultantCommented:
Hi,

Unless IT Policy has been configured to 'firewall' text messages, it's most likely an operator issue.

Have you tried a complete reset of the device (battery pull) - does that cure the problem?

Regards,


RobMobility.
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mrjoltcolaCommented:
It can always be a carrier issue, if they change your provisioning. SMS is an option that is individually provisioned for each mobile number. Changes shouldn't happen without your knowledge, assuming your bill is paid up, but I'd call them anyway. :)
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bruce_77Author Commented:
Nope, not a carrier problem :(
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kam_ukCommented:
Have you checked the firewall on the BB device?
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Rob KnightConsultantCommented:
Hi,

I raised the issue of firewalling SMS messages?

Regards,


RobMobility.
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bruce_77Author Commented:
Apologies, you did.

I will raise this in support for all points to go to RobMobility.

Apologies again.
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