Solved

Visiting Sites with Flash Crashes Computer

Posted on 2011-03-14
5
579 Views
Last Modified: 2013-11-08
We have a user who has experienced the following:

When visiting websites with flash content (via Chrome or IE), his computer freezes and his monitors go black.   Ctrl+ALT+DEL doesn't work, and it requires a reboot to get back to normal.

We have followed some detailed solutions steps found online - including removing and reinstalling Chrome, updating flash etc and to no effect.

This has taken place over the last couple of weeks, and happened again this morning. Its weird b/c it does seem that his computer is still processing...today it happened at the same time that the user was updating their iphone's software and it continued to load it onto the phone even while the computer was "down".

Feels like it may be a driver issue?

Thoughts?
0
Comment
Question by:Pachoey71
5 Comments
 
LVL 16

Expert Comment

by:sjklein42
ID: 35132740
He can try disabling hardware acceleration for FLASH:

Inside any FLASH window, right click on it, go to settings, and then uncheck "enable hardware acceleration" and then close it.
0
 
LVL 2

Expert Comment

by:nycynik
ID: 35142879
there was a nasty hole in flash just recently.  I would also check anti-virus.

can you go here and tell us what is in the chart?

http://www.adobe.com/software/flash/about/

0
 

Author Comment

by:Pachoey71
ID: 35154142
This user was running the most recent version available from Adobe: 10.2.152.32
Did some more testing today and it is also crashing the PC completely when in IE and on YouTube.
As soon as you initiate streaming video...blam!  PC freezes, then monitor blanks.
No rhyme nor reason to it.
Completely uninstalled and reinstalled flash from Adobe.
0
 
LVL 14

Accepted Solution

by:
William Fulks earned 250 total points
ID: 35156787
Try reinstalling the video card drivers.

Go to nvidia.com or ati.com or whatever the manufacturer is and manually download them and reinstall. Could be some issue there.
0
 

Author Closing Comment

by:Pachoey71
ID: 35158183
I arrived at this same solution myself last night and updated the video card.  The issue seems to be resolved!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you are a web developer, you would be aware of the <iframe> tag in HTML. The <iframe> stands for inline frame and is used to embed another document within the current HTML document. The embedded document could be even another website.
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
The goal of the tutorial is to teach the user how to how to load their YouTube profile onto Flash Media Live Encoder.
The goal of the tutorial is to teach the user what frame rate is, how to control it and what effect it has on the video.

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now