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rotated monitor shows mouse cursor with partial double image

Posted on 2011-03-14
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Last Modified: 2013-11-08
The double-image looks like the transparency portion of the mouse cursor is _not_ transparent.  It doesn't show with regular applications.  Only with RDP session and a KVM-over-IP device.

Unfortunately, I can't get a screen capture...as soon as I try to grab the screen, the frozen cursor is clean, but my moving cursor still has the double image.

Since it's only happening in these two applications where the mouse is being overlaid on a remote session, I'm hoping there's a fix...

The double image goes away if I rotate the monitor to landscape, or if I drag the application window to my primary monitor which is not rotated.

NVIDIA GeForce 330m running NVIDIA Graphics Driver 266.58 + PhysX 9.10.0514

Any ideas?

EDIT:  Now showing on other applications that get dragged to the rotated monitor.
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Question by:aleghart
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Expert Comment

by:graye
ID: 35148669
So, just curious.... does this occur in the same scenario but when the monitor is NOT rotated?   That'd be a big clue as to where to go next
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Author Comment

by:aleghart
ID: 35149174
No.  When monitor is rotated back to "normal", and I pop up the control panel to change the orientation to no rotation, the double image goes away as soon as the screen refreshes.

Frustrating, since I use the monitor for editing Photoshop and Acrobat files, and multiple remote connections to other computers.  Mouse placement is critical, and not optional like an Excel spreadsheet.

I will run a gamut of apps today and see how each is working.

For instance, my KVM app, which uses a chunky mouse cursor, also has a chunky double image.
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Accepted Solution

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graye earned 500 total points
ID: 35151988
OK... that pretty much narrows it down to the Windows graphical subsystem (and pretty much elimates the video driver as the cause).

If you haven't done so already, I'd recommend that you update to Win7 Service Pack 1.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Author Comment

by:aleghart
ID: 35152047
I'm on Win7 SP1.  SP1 is preinstalled, so no way to remove it or re-install.
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Expert Comment

by:graye
ID: 35152295
Huh? SP1 only came out 3 days ago!
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Author Comment

by:aleghart
ID: 35152429
>SP1 only came out 3 days ago!

Beta for almost a year now.  RTM for several weeks already.  TechNet subcribers can download things sometimes far in advance of its public distribution.
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Author Comment

by:aleghart
ID: 35152444
^ I'm running the current released version, not a beta.

I installed the "with SP1" version on my most current refresh.  A bad crash during SP1 upgrade damaged my system beyond repair.  So, I bit the bullet and downloaded the full installation DVD image.
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Assisted Solution

by:graye
graye earned 500 total points
ID: 35152799
Yeah, I'm losing my mind... it was IE9 that came out this week
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Author Closing Comment

by:aleghart
ID: 35285498
Tried uninstall/reinstall of all video drivers and software.

Could be possible problem with OS, so will re-install soon and continue troubleshooting.  This is a test machine anyway, so wiping and starting over is a "normal" thing.

Thanks.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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