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Convert Outlook 2007 Attachments to PDF Not Working

Posted on 2011-03-14
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Last Modified: 2012-05-11
One of my users is not able to convert Outlook 2007 attachments into PDF by using the Convert To Adobe PDF tool in Outlook.  They used to be able to but all of a sudden it does not work. Before, they would highlight the email they wanted to convert, right click, and select Convert To Adobe PDF.  Adobe would open with the email converted to PDF and a paperclip would show in the lower left side which they could click to see the attachments that were converted.  However, the email still converts but they do not see the paperclip and the attachments are not converting to PDF.  They can open each attachment and use the PDF driver to convert, but they want to be able to convert them by using the Convert To Adobe PDF command since they have a lot of attachments/emails to convert on a daily basis.

This is happening with any kind of attachment (Word, Excel, etc).  I have done a repair and reinstall for both Office 2007 and Adobe Professional 9.0 but it did not help.  I verified the Add-in for Adobe is enabled and have checked all of the Convert To PDF settings against a working computer and they are the same.  Thanks for any help you can provide.  

Install Apps/OS
-WinXP
-Office 2007
-Adobe Pro 9.0.0
-Adobe Reader 10
0
Comment
Question by:CBI_SupportTeam
  • 4
  • 2
6 Comments
 
LVL 4

Expert Comment

by:Tekyguy
ID: 35132805
Make sure you have the latest patches for both Office 2007 and Acrobat pro 9.  Also, remove acrobat reader, as I have seen conflicts between pro and reader versions on the system system.
0
 

Author Comment

by:CBI_SupportTeam
ID: 35168774
Unfortunately that did not work.  I first uninstalled Office 2007, Office 2007 Compatibility Pack, Adobe Reader, and Adobe Pro 9.  Then user Ccleaner to clean out temp files, cookies and fix issues in the registry.  Once the completed, I reinstalled Office 2007 and Adobe Pro 9 and updated both applications.  I then tried to convert attachments to PDF but it still did not work.  Does anyone have any other suggestions on what I can try?

Thanks for your help!
0
 
LVL 4

Accepted Solution

by:
Tekyguy earned 500 total points
ID: 35168787
Install Office 2007 updates - install adobe pro 9 updates.
0
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Author Comment

by:CBI_SupportTeam
ID: 35182825
Thanks Tekguy for responding but I already did update both applications.  I tried it under my profile and it worked for me on her computer so I think the programs are OK.  I'm going to rename her profile and create a new one for her today to see if that takes care of it.  But if this helps track down the actual issue please let me know.  Thanks again for all your help!
0
 

Author Comment

by:CBI_SupportTeam
ID: 35184560
I am not sure what the issue ended up being, but when I rebuilt the users local profile it took care of the issue.  I renamed her old profile and then had her log back in to create the new one.  Once that was done, I setup Outlook and tried to convert an attachment and email to PDF using the Convert To PDF tool and it worked without issue.  

Thanks for your assistance Tekguy I apprecaite it!
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Author Closing Comment

by:CBI_SupportTeam
ID: 35184572
I have only graded the user a B because it was not the complete solution.  However, if that does not mean he gets a B then please increase it to an A.  Tekguy was the only person who responded and was definitely helpful in tracking down the answer.
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