Convert Outlook 2007 Attachments to PDF Not Working
Posted on 2011-03-14
One of my users is not able to convert Outlook 2007 attachments into PDF by using the Convert To Adobe PDF tool in Outlook. They used to be able to but all of a sudden it does not work. Before, they would highlight the email they wanted to convert, right click, and select Convert To Adobe PDF. Adobe would open with the email converted to PDF and a paperclip would show in the lower left side which they could click to see the attachments that were converted. However, the email still converts but they do not see the paperclip and the attachments are not converting to PDF. They can open each attachment and use the PDF driver to convert, but they want to be able to convert them by using the Convert To Adobe PDF command since they have a lot of attachments/emails to convert on a daily basis.
This is happening with any kind of attachment (Word, Excel, etc). I have done a repair and reinstall for both Office 2007 and Adobe Professional 9.0 but it did not help. I verified the Add-in for Adobe is enabled and have checked all of the Convert To PDF settings against a working computer and they are the same. Thanks for any help you can provide.
-Adobe Pro 9.0.0
-Adobe Reader 10