In work we have a telesales office taking orders for various products. One product we supply is car paint. The paint is mixed per order, comes in various materials and sizes. We have a separate area dedicated to mixing paint orders in another part of the building, currently, we invoice paint orders out to the customer and write on slips of paper what they require, we then drop them into the paint mixing room.
I'd like to have some electronic way of doing it. It has to be web based (to fit in with our intranet) it also has to offer a front end which has an easily customisable form. It has to store the paint orders in a database and assign them a status which can be changed by users accordingly, for example "In queue", "Mixing in progress", or "Complete". When a sales agent completes the order form, it will be placed in a queue and I'd like the option of having it automatically printing in the paint mixing room.
Previous and current orders can be checked by running reports.
Is there any script that nearly does this that can be changed a little. I was thinking along the lines of a IT support script. Any recommendations?