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Blackberry and Chinese Characters in mail

Posted on 2011-03-14
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Last Modified: 2012-05-11
Hello,

My blackberry bold 9700 has the following problem

WHen I compose or reply to an email the content of the mail has suddenly many asiatic or chinese characters (all special characters are transformed into chinese characters)

Any idea how to solve this problem ?

Thank you
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Question by:gadsad
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RobMobility earned 500 total points
ID: 35136448
Hi,

Check you language settings on the device and also check your BES Unicode settings.

Regards,


RobMobility.
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Author Closing Comment

by:gadsad
ID: 35222431
thank you
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Expert Comment

by:AECORPSupport
ID: 35324775
I have this same problem. However, I have no BES ... and on the device the language settings are set to english.

my setup is as follows, in house exchange 07, filtering is host based (trend micro), the user which just happens to be our CEO is the only user affected, he will get the first message correctly, however, if someone replies to the original message back to our CEO it comes in as chinese... please help! this has been driving me crazy, it's a hit and miss... .I read that it might be caused by the filtering service but not quite sure.. may need to give trend a call on this one.. can anyone else offer any insight?
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