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Hyperlinks for Heading 2 do not work in Word 2007

Posted on 2011-03-14
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Last Modified: 2012-05-11
We have several documents that use hyperlinks at the beginning to take you to various places in a document. We have always used Heading 1 and Heading 2 to mark the sections for the hyperlinks. In the existing documents, everything works fine. I am now trying to create a new document from scratch. Heading 1 hyperlinks work fine. Heading 2 hyperlinks always go to the beginning of the document instead of the place I tell it to go. When I create the hyperlink, my Heading 2 items show in the list of "Places in this document". They just don't work when you click on them. Any ideas as to what I am missing?
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Question by:ree0082
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Expert Comment

by:Ingeborg Hawighorst
ID: 35133567
Hello,

could you post your Word file? Replace confidential text with =lorem() or =rand()

cheers, teylyn
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by:ree0082
ID: 35133585
Here is a sample of the document. I have tried creating several of these with the same results. Sample1.docx
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Ingeborg Hawighorst earned 500 total points
ID: 35133657
Hello,

the # sign is the reason for the problem. A # sign has a special meaning in hyperlinks. It leads to a certain "anchor" on the page. If a # is part of the actual address, the hyperlink will not work, because only the part up to the # is regarded as the address of the page.

You have two options:

- remove the # from your headings and build your hyperlinks again
- use a table of content instead (References ribbon > Table of Contents)

A Word table of contents might be preferrable to the manual hyperlinking. Its entries can also be clicked on to jump to the place in the document, you can use a # sign, and you can refresh it with F9 to quickly update it with correct page number when your document grows.

cheers, teylyn
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Author Comment

by:ree0082
ID: 35133688
Wow, that worked. That explains why I couldn't find any information on this problem. Awesome thanks. Full points to you.
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Author Closing Comment

by:ree0082
ID: 35133693
Thanks for the fast response.
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