Solved

Remote Desktop Services Session Shadowing Problems

Posted on 2011-03-14
3
2,528 Views
Last Modified: 2012-05-11
Good Afternoon everyone

I have a clients Server 2008 R2 Enterprise server the is being used in a small medical clinic. This server is running an EMR software that requires terminal services, therefor we have Remote Desktop Services role installed so that the 8 users in the office can login from their client machines.

This has been done with this software for years using server 2003, and for administering the users while they are logged in we would simply login to the administrator account using RDP, then using session shadowing we could help out users as needed.

With this particular install of 2008 we are not able to do the same, we get "the requested session denied remote control" error when trying to shadow.

I have confirmed that the user is getting the prompt to accept the connection, and they are hitting yes. From here my screen goes black for a few seconds, then i am greeted by the above message.

I notice the event 26 in the system log, stating that a application pop-up has occurred, after this there is nothing related in the system log.

In the security log at the same time there is an Audit failure (error 4625) for the admin account i am using.

I have ensured that the GPO settings for the "Allow log on through Remote Desktop Services" has the correct groups in it. And the users themselves are having no issues.

Any ideas on why i am not able to use this feature?

Thanks!
0
Comment
Question by:SpyderG
  • 2
3 Comments
 
LVL 51

Accepted Solution

by:
Netman66 earned 500 total points
ID: 35151066
FIPS encryption settings on the server maybe don't match the PC you're using to RDP as Admin?

Do you have the server set to allow all RDP connections or is it set to use NLA and you don't have the latest client nor are authenticated?

0
 

Author Comment

by:SpyderG
ID: 35203280
I will be finally able to look at this server this week and will update the call after
0
 

Author Closing Comment

by:SpyderG
ID: 35702527
We solved it! Thanks for the suggestiong Netman, the solution to the T was found at

http://support.microsoft.com/kb/976110
0

Featured Post

ScreenConnect 6.0 Free Trial

At ScreenConnect, partner feedback doesn't fall on deaf ears. We collected partner suggestions off of their virtual wish list and transformed them into one game-changing release: ScreenConnect 6.0. Explore all of the extras and enhancements for yourself!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Terminal Server Temp Profile issue ? 12 54
Windows license in vsphere 5 36
Changing Windows Update Settings 3 38
Remote Desktop GATEWAY server 2008 to 2012 cutover 5 47
Remote Desktop Connections allow you to control remote host machines via the magic of the Internet and RDP (Remote Desktop Protocol). For the purposes of this article we will assume you are connecting from your home PC or laptop to a remote offic…
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now