Solved

Word 2010

Posted on 2011-03-14
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Last Modified: 2012-05-11
I have a client with office academic 2010 normal install. Only in word is the following a problem, not in excell. Running win7.

When we go
"File" then "open" the open window does not appear, nothing appears.

Help
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Question by:SDTech92037
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9 Comments
 

Expert Comment

by:Deacil
ID: 35134546
Have you tried doing a repair on Office?

-  Start, Control Panel
-  Programs
-  Programs and Features
-  Select Office 2010 and choose Change at the top.

When the install opens select repair.  Be prepared to have the Install DVD, it will most likely ask for it.

If that doesn't work remove Office 2010, clean temp files (I use ATF Cleaner - you can find it at downloads.com), run a registry cleaner.  Reboot and then reinstall.

Hope this helps.
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Author Comment

by:SDTech92037
ID: 35134628
I had tried that to no avail, but I did notice that the properties for winword.exe state that the "compatability mode" is checked and greyed out. How can i change this if it is greyed out?
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Expert Comment

by:Deacil
ID: 35134646
Try running winword.exe in Admin mode.

Right click on winword.exe and click on Run as Administrator.  You will need the admin password if there is one.
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Author Comment

by:SDTech92037
ID: 35134708
not that does not reslove the issue, better to find out how to take it out of compatibility mode
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Expert Comment

by:Deacil
ID: 35134760
Can you log into the machine as the administrator?  What is the version of Windows?
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Author Comment

by:SDTech92037
ID: 35134835
i am logging in as administrator, win 7 ultimate
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Accepted Solution

by:
Deacil earned 250 total points
ID: 35134908
Just found this on the web.

Step 1. Remove  Microsoft Office

1.   Download Fixit for each version you had in your system:

Office 2003

http://go.microsoft.com/?linkid=9730793

Office 2007

http://go.microsoft.com/?linkid=9669698

Office 2010

http://go.microsoft.com/?linkid=9737366

2.   Rename the folder  C:\Program Files\Microsoft Office\ (i.e to:  Microsoft Office 2).

4.    Type REGEDIT in the command area.

5.   Find the Keys:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

HKEY_CURRENT_USER\Software\Microsoft\Office

Create a backup for each one of them (right click /export) and then delete them (right click/delete).

6.   Close REGEDIT

7.   Type"%TEMP%" in the command area (no quotes).

8.   Select the content and delete it as much of possible (some files will not delete but that's fine)

9.    Repet step 7 and 8, but this time typing "TEMP" (no quotation marks),

10.Clean the recycling bin

11. Find and delete files OPA1X.DAT y OPA1X.BAK en the following location (X is for 1 or 2, for example OPA12.DAT):

Windows XP

C:\Documents and Settings\All Users\Application Data\Microsoft\OFFICE\DATA

Windows Vista y Windows 7

C:\ProgramData\Microsoft\OFFICE\DATA

12.Re-start the computer.

Step 2. Reinstall Microsoft Office

Let me know if this helps.
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Author Comment

by:SDTech92037
ID: 35138042
Your solution worked very well, thank you.
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Expert Comment

by:darens
ID: 37504401
This is happening for my client in both word and excel.  Additionally, the insert graphic doesn't work either.
I did the steps outlined above without success...
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