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HP Laserjet 5200 Device E-Mail Address

Posted on 2011-03-14
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Last Modified: 2012-06-27
Hello Experts,

I am in the Embedded Web Server and configuring email alerts. The only problem is that when I go to the page where I configure my E-mail Server settings, I am not able to change the email of the device (device@domain.com).

I've looked all over the EWS and can't find a place where I can change this configuration. I would like to make the email address something like HPLJ5200@domain.com.

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Question by:katredrum
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Expert Comment

by:Rodney Barnhardt
ID: 35134965
It bases the email address on the username you put in under the "Return E-Mail Address". So, if you are on Exchange, and set up the IP to allow relaying for the IP address of the printer, then you can just make the username HP5100.
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Author Comment

by:katredrum
ID: 35141032
I am not configuring anything on the Exchange Server. I just would like to change the "device" name so it reflects a more accurate email other than device@domain.com. Is there a setting IN the printer itself? Changing the Domain Name will change the email address, but not the username.
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Expert Comment

by:Rodney Barnhardt
ID: 35142305
When you go into the NETWORKING tab, there you will see HOSTNAME. This is where you set the device name. The system should pick this up as the "Device" and use that as the email address.
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Author Comment

by:katredrum
ID: 35142622
I tried that and it did not update the "Device" email address. Any other suggestions?
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Expert Comment

by:Rodney Barnhardt
ID: 35142775
So, what name does it show for the device name when it sends an email?
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Author Comment

by:katredrum
ID: 35142983
It just shows as "device@domain.com". Under the networking tab, the host name is "HP". shown as Host name
Which leads me to believe that they have nothing in common.
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Expert Comment

by:Rodney Barnhardt
ID: 35143065
Ok. If it literally only says "device@domain.com"and you are referring to the item under the place to put the domain name, that is an example and it will not change. If you set the hostname to HP5100,configure the email settings, and then send a test email, what name shows up? Also, keep in mind you will need to add this IP address to the approved relay list if you are using Exchange.
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Author Comment

by:katredrum
ID: 35143514
Actually the "device@domain.com" does change. The domain will change to whatever you put in it.

 Domain Name Changed
The test emails are shows as the picture above...it shows up as "device@<domain>.com"
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Accepted Solution

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Rodney Barnhardt earned 500 total points
ID: 35147373
I have been doing some research, and this seems to be part of HP's effort to provide every printer with an email address. I found the manual for configuring the SMTP settings. It appears the whatever the username in the POP3 setting, becomes the device setting
Printer-Name.jpg
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Expert Comment

by:Rodney Barnhardt
ID: 35147378
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Author Closing Comment

by:katredrum
ID: 35149842
That is awesome! Not a really intuitive place to change the user part of the email address. Since I wasn't going to use POP3, I would've never have enabled it. Thank you so much for the solution and the documentation behind of it!
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