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Office 2010 cannot activate

Posted on 2011-03-14
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Last Modified: 2012-06-21
Hi all,

I have an Office 2010 Standard that i installed on a laptop.  My company uses Multiple Activation volume (MAK) license key, but i find that this company is using KMS to activate this Office 2010 copy, and hence, could not do so.

I could open Office 2010 app - Options - Help, and enter my License key.  clicked through the install and completes successfully.  but when I close and then reopen, it still says my office 2010 still needs activation.

When I run:  cscript "%programfiles%\microsoft office\office14\ospp.vbs" /dstatusall, it shows that the license is placed under the KMS meothod, while my other computers are shown under the MAK.  

Tried uninstall and install, but same result.  how can I switch it from KMS activation to MAK?  thanks very much for your help in advance.
activate-key.txt
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Question by:wingkchan
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5 Comments
 
LVL 8

Expert Comment

by:Nivlesh
ID: 35135346
are you logged in with administrator priv on the computer when trying to activate? sometimes i have issues like this and that is because the activation cannot write to registry.
0
 
LVL 2

Expert Comment

by:swadhinray
ID: 35135560
Try to get the OS admin rights and then try to reactivate it.
0
 
LVL 2

Author Comment

by:wingkchan
ID: 35135647
Thanks both.  I am using administrator as the user.  but now, i am starting to think that i might be using a wrong DVD to activate the office 2010.  This DVD I have was passed from my supervisor, which he downloaded from Microsoft volume license center.  Does anyone knows is there a choice of different DVD iso (KMS vs MAK activation)?

I don't have the login to volume license center, so i have no clue what options are available when comes to products download.  However, want to get some understand before I raise my thoughts with my boss.  (want to be more certain on it first)  Thanks.
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LVL 2

Accepted Solution

by:
wingkchan earned 0 total points
ID: 35136837
Hi, I found the answer.  My boss just check the MS Volume License Center.  The MAK key that we used to used was changed by microsoft.  We used the new Product key, and it activated fine.  Thanks for your help
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LVL 2

Author Closing Comment

by:wingkchan
ID: 35174486
found that MS changed the license key.  Use new key and activation was successful.
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