Solved

Hotmail Account Hacked

Posted on 2011-03-15
5
887 Views
Last Modified: 2012-05-11
I have a friend who's hotmail account has been hacked and it sends emails to all her contacts in her contact list. Any ideas on how to resolve this? Changing the password has not helped.
0
Comment
Question by:Petersennik
5 Comments
 
LVL 35

Accepted Solution

by:
Ernie Beek earned 125 total points
ID: 35136291
It doesn't have to be a hack. Its quite easy to spoof a senders address so it looks like its sent from her account.
And if that is the case, there's not much you can do about that I'm afraid.
0
 
LVL 3

Expert Comment

by:AndrewK80
ID: 35136341
Sounds like she may have had a virus on her machine. the virus would have copied her address book, and then mailed itself to them. Get her to run some antivirus and anti malware programs to clean up her machine.

Also change passwords after cleaning up the machine to keep safe.
0
 

Author Comment

by:Petersennik
ID: 35136389
@AndrewK80 already did that, no virus found. She has a macbook pro so i doubt that it could be a virus anyway. Since changing the password didn't help i think that @erniebeek may be right.
0
 
LVL 35

Expert Comment

by:Ernie Beek
ID: 35136399
If you have one of those emails you could check that by looking at the details of the mails. There you should be able to find where the mails originated from. My gues is that it wasn't a hotmail server.
0
 
LVL 10

Expert Comment

by:Fayaz
ID: 35136744
Clean the Temp Internet Files and History.
0

Featured Post

Free eBook: Backup on AWS

Everything you need to know about backup and disaster recovery with AWS, for FREE!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to know the backup date of a restored DB? 4 46
Exchange 2016 Services 1 31
Exchange 2013 - Recieve Connectors 4 21
public folder mailbox full 7 12
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Find out what you should include to make the best professional email signature for your organization.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question