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Adobe Flash Player just will not install

Posted on 2011-03-15
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Last Modified: 2012-05-11
I am working on a Windows 7 64 desktop computers that will not accept Adobe Flash Player.  Everytime you try to play a video on YouTube it tells you that you need to install the latest version of Adobe Flash.  When you go ahead and install Flash, it seems to go through all the motions of installing just fine but still get the same message to install Flash whenever your try to open a video.
I have tried all the suggestions on troubleshooting Flash including resetting IE8, uninstalling Flash, using the Flash removal tool and even tried upgrading to Internet Explorer 9 last night but same problem.
I am running Windows 7 Prem 64, Internet Explorer 8 32 bit, Performed full virus and malware scans, cleaned all temp files.
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Question by:waytron
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by:Roshan_c
ID: 35136770
While trying to install flash ... are you using a standard user or admin ?
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by:waytron
ID: 35136846
There is just one user on this computer and it is an Administrative account.
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by:waytron
ID: 35136859
I forgot to mention that I tried turning of UAC and installing Flash and also disabled Microsoft Security Essentials before installing Flash.
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by:AndrewK80
ID: 35136956
What browser are you using. IE8x64 doesn't support flash, so if you've installed it, it still won't work. Use the x86 IE and you should find it will work.
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by:waytron
ID: 35137158
No, I am not using the 64bit browser.  After what seems like a completed installation of Flash without any errors, If I check the IE Add-ons section the Shockwave Flash Object entry is not there, so it definitly is not getting installed.  I also tried setting up a new administrative user account and installing Flash from that account but still no luck.
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by:remixedcat
ID: 35138252
Please make sure ALL browsers are closed to proceed with setup and all other media programs with built in browsers like WMP,RealPlayer, media Jukebox, itunes, etc are closed as well.

You may need to uninstall the plugin, reboot, and reinstall it before you load any other browsers, then try this solution and make sure it works for you.
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by:waytron
ID: 35138415
Yes, I have uninstalled and reinstalled several times with no luck.  I have no other programs running.  I have disabled all startup items in MSconfig and disabled all NON-Microsoft Services as well as uninstall MSE security and still no luck.  I have downloaded and manually installed Flash and still no go.  I am really baffled???? Everything else seems to working perfectly.  Could it be some permissions issue of some kind?
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by:remixedcat
ID: 35138473
and you certify that you are not getting any error messages and setup does "complete successfully"...

Please provide screenshots of your browser plugin list and your startup items and your "services.msc" (obtained by clicking run command then typing that without the " into that.
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by:waytron
ID: 35138922
Here an attachment of the IE Add-ons Add-ons.doc

And here is an export list of services
Name      Description      Status        Startup Type      Log On As
ActiveX Installer (AxInstSV)      Provides User Account Control validation for the installation of ActiveX controls from the Internet and enables management of ActiveX control installation based on Group Policy settings. This service is started on demand and if disabled the installation of ActiveX controls will behave according to default browser settings.            Manual      Local System
Adaptive Brightness      Monitors ambient light sensors to detect changes in ambient light and adjust the display brightness.  If this service is stopped or disabled, the display brightness will not adapt to lighting conditions.            Manual      Local Service
Application Experience      Processes application compatibility cache requests for applications as they are launched      Started      Manual      Local System
Application Identity      Determines and verifies the identity of an application. Disabling this service will prevent AppLocker from being enforced.            Manual      Local Service
Application Information      Facilitates the running of interactive applications with additional administrative privileges.  If this service is stopped, users will be unable to launch applications with the additional administrative privileges they may require to perform desired user tasks.            Manual      Local System
Application Layer Gateway Service      Provides support for 3rd party protocol plug-ins for Internet Connection Sharing            Manual      Local Service
Background Intelligent Transfer Service      Transfers files in the background using idle network bandwidth. If the service is disabled, then any applications that depend on BITS, such as Windows Update or MSN Explorer, will be unable to automatically download programs and other information.      Started      Automatic (Delayed Start)      Local System
Base Filtering Engine      The Base Filtering Engine (BFE) is a service that manages firewall and Internet Protocol security (IPsec) policies and implements user mode filtering. Stopping or disabling the BFE service will significantly reduce the security of the system. It will also result in unpredictable behavior in IPsec management and firewall applications.      Started      Automatic      Local Service
BitLocker Drive Encryption Service      BDESVC hosts the BitLocker Drive Encryption service. BitLocker Drive Encryption provides secure startup for the operating system, as well as full volume encryption for OS, fixed or removable volumes. This service allows BitLocker to prompt users for various actions related to their volumes when mounted, and unlocks volumes automatically without user interaction. Additionally, it stores recovery information to Active Directory, if available, and, if necessary, ensures the most recent recovery certificates are used.  Stopping or disabling the service would prevent users from leveraging this functionality.            Manual      Local System
Block Level Backup Engine Service      The WBENGINE service is used by Windows Backup to perform backup and recovery operations. If this service is stopped by a user, it may cause the currently running backup or recovery operation to fail. Disabling this service may disable backup and recovery operations using Windows Backup on this computer.            Manual      Local System
Bluetooth Support Service      The Bluetooth service supports discovery and association of remote Bluetooth devices.  Stopping or disabling this service may cause already installed Bluetooth devices to fail to operate properly and prevent new devices from being discovered or associated.            Manual      Local Service
CarboniteService      Carbonite Backup Service            Disabled      Local System
Certificate Propagation      Copies user certificates and root certificates from smart cards into the current user's certificate store, detects when a smart card is inserted into a smart card reader, and, if needed, installs the smart card Plug and Play minidriver.            Manual      Local System
CNG Key Isolation      The CNG key isolation service is hosted in the LSA process. The service provides key process isolation to private keys and associated cryptographic operations as required by the Common Criteria. The service stores and uses long-lived keys in a secure process complying with Common Criteria requirements.            Manual      Local System
COM+ Event System      Supports System Event Notification Service (SENS), which provides automatic distribution of events to subscribing Component Object Model (COM) components. If the service is stopped, SENS will close and will not be able to provide logon and logoff notifications. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local Service
COM+ System Application      Manages the configuration and tracking of Component Object Model (COM)+-based components. If the service is stopped, most COM+-based components will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Computer Browser      Maintains an updated list of computers on the network and supplies this list to computers designated as browsers. If this service is stopped, this list will not be updated or maintained. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Manual      Local System
Credential Manager      Provides secure storage and retrieval of credentials to users, applications and security service packages.            Manual      Local System
Cryptographic Services      Provides four management services: Catalog Database Service, which confirms the signatures of Windows files and allows new programs to be installed; Protected Root Service, which adds and removes Trusted Root Certification Authority certificates from this computer; Automatic Root Certificate Update Service, which retrieves root certificates from Windows Update and enable scenarios such as SSL; and Key Service, which helps enroll this computer for certificates. If this service is stopped, these management services will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Network Service
DCOM Server Process Launcher      The DCOMLAUNCH service launches COM and DCOM servers in response to object activation requests. If this service is stopped or disabled, programs using COM or DCOM will not function properly. It is strongly recommended that you have the DCOMLAUNCH service running.      Started      Automatic      Local System
Desktop Window Manager Session Manager      Provides Desktop Window Manager startup and maintenance services      Started      Automatic      Local System
DHCP Client      Registers and updates IP addresses and DNS records for this computer. If this service is stopped, this computer will not receive dynamic IP addresses and DNS updates. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local Service
Diagnostic Policy Service      The Diagnostic Policy Service enables problem detection, troubleshooting and resolution for Windows components.  If this service is stopped, diagnostics will no longer function.      Started      Automatic      Local Service
Diagnostic Service Host      The Diagnostic Service Host is used by the Diagnostic Policy Service to host diagnostics that need to run in a Local Service context.  If this service is stopped, any diagnostics that depend on it will no longer function.      Started      Manual      Local Service
Diagnostic System Host      The Diagnostic System Host is used by the Diagnostic Policy Service to host diagnostics that need to run in a Local System context.  If this service is stopped, any diagnostics that depend on it will no longer function.            Manual      Local System
Disk Defragmenter      Provides Disk Defragmentation Capabilities.            Manual      Local System
Distributed Link Tracking Client      Maintains links between NTFS files within a computer or across computers in a network.      Started      Automatic      Local System
Distributed Transaction Coordinator      Coordinates transactions that span multiple resource managers, such as databases, message queues, and file systems. If this service is stopped, these transactions will fail. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Network Service
DNS Client      The DNS Client service (dnscache) caches Domain Name System (DNS) names and registers the full computer name for this computer. If the service is stopped, DNS names will continue to be resolved. However, the results of DNS name queries will not be cached and the computer's name will not be registered. If the service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Network Service
Dock Login Service      Dock Login Service            Automatic      Local System
Encrypting File System (EFS)      Provides the core file encryption technology used to store encrypted files on NTFS file system volumes. If this service is stopped or disabled, applications will be unable to access encrypted files.      Started      Automatic      Local System
Extensible Authentication Protocol      The Extensible Authentication Protocol (EAP) service provides network authentication in such scenarios as 802.1x wired and wireless, VPN, and Network Access Protection (NAP).  EAP also provides application programming interfaces (APIs) that are used by network access clients, including wireless and VPN clients, during the authentication process.  If you disable this service, this computer is prevented from accessing networks that require EAP authentication.            Manual      Local System
Fax      Enables you to send and receive faxes, utilizing fax resources available on this computer or on the network.            Manual      Network Service
Function Discovery Provider Host      The FDPHOST service hosts the Function Discovery (FD) network discovery providers. These FD providers supply network discovery services for the Simple Services Discovery Protocol (SSDP) and Web Services – Discovery (WS-D) protocol. Stopping or disabling the FDPHOST service will disable network discovery for these protocols when using FD. When this service is unavailable, network services using FD and relying on these discovery protocols will be unable to find network devices or resources.            Manual      Local Service
Function Discovery Resource Publication      Publishes this computer and resources attached to this computer so they can be discovered over the network.  If this service is stopped, network resources will no longer be published and they will not be discovered by other computers on the network.      Started      Automatic      Local Service
getPlus(R) Helper 3004                  Manual      Local System
Google Software Updater      Google Updater keeps your Google software up to date. If Google Updater Service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work.            Manual      Local System
Google Update Service (gupdate)      Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it.            Disabled      Local System
GoToAssist      Citrix GoToAssist provides remote help to this PC.            Disabled      Local System
Group Policy Client      The service is responsible for applying settings configured by administrators for the computer and users through the Group Policy component. If the service is stopped or disabled, the settings will not be applied and applications and components will not be manageable through Group Policy. Any components or applications that depend on the Group Policy component might not be functional if the service is stopped or disabled.      Started      Automatic      Local System
Health Key and Certificate Management      Provides X.509 certificate and key management services for the Network Access Protection Agent (NAPAgent). Enforcement technologies that use X.509 certificates may not function properly without this service            Manual      Local System
HomeGroup Listener      Makes local computer changes associated with configuration and maintenance of the homegroup-joined computer. If this service is stopped or disabled, your computer will not work properly in a homegroup and your homegroup might not work properly. It is recommended that you keep this service running.            Manual      Local System
HomeGroup Provider      Performs networking tasks associated with configuration and maintenance of homegroups. If this service is stopped or disabled, your computer will be unable to detect other homegroups and your homegroup might not work properly. It is recommended that you keep this service running.            Manual      Local Service
Human Interface Device Access      Enables generic input access to Human Interface Devices (HID), which activates and maintains the use of predefined hot buttons on keyboards, remote controls, and other multimedia devices. If this service is stopped, hot buttons controlled by this service will no longer function. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
IKE and AuthIP IPsec Keying Modules      The IKEEXT service hosts the Internet Key Exchange (IKE) and Authenticated Internet Protocol (AuthIP) keying modules. These keying modules are used for authentication and key exchange in Internet Protocol security (IPsec). Stopping or disabling the IKEEXT service will disable IKE and AuthIP key exchange with peer computers. IPsec is typically configured to use IKE or AuthIP; therefore, stopping or disabling the IKEEXT service might result in an IPsec failure and might compromise the security of the system. It is strongly recommended that you have the IKEEXT service running.      Started      Automatic      Local System
Interactive Services Detection      Enables user notification of user input for interactive services, which enables access to dialogs created by interactive services when they appear. If this service is stopped, notifications of new interactive service dialogs will no longer function and there might not be access to interactive service dialogs. If this service is disabled, both notifications of and access to new interactive service dialogs will no longer function.            Manual      Local System
Internet Connection Sharing (ICS)      Provides network address translation, addressing, name resolution and/or intrusion prevention services for a home or small office network.            Disabled      Local System
IP Helper      Provides tunnel connectivity using IPv6 transition technologies (6to4, ISATAP, Port Proxy, and Teredo), and IP-HTTPS. If this service is stopped, the computer will not have the enhanced connectivity benefits that these technologies offer.      Started      Automatic      Local System
IPsec Policy Agent      Internet Protocol security (IPsec) supports network-level peer authentication, data origin authentication, data integrity, data confidentiality (encryption), and replay protection.  This service enforces IPsec policies created through the IP Security Policies snap-in or the command-line tool "netsh ipsec".  If you stop this service, you may experience network connectivity issues if your policy requires that connections use IPsec.  Also,remote management of Windows Firewall is not available when this service is stopped.      Started      Manual      Network Service
KtmRm for Distributed Transaction Coordinator      Coordinates transactions between the Distributed Transaction Coordinator (MSDTC) and the Kernel Transaction Manager (KTM). If it is not needed, it is recommended that this service remain stopped. If it is needed, both MSDTC and KTM will start this service automatically. If this service is disabled, any MSDTC transaction interacting with a Kernel Resource Manager will fail and any services that explicitly depend on it will fail to start.            Manual      Network Service
Link-Layer Topology Discovery Mapper      Creates a Network Map, consisting of PC and device topology (connectivity) information, and metadata describing each PC and device.  If this service is disabled, the Network Map will not function properly.            Manual      Local Service
Machine Debug Manager      Supports local and remote debugging for Visual Studio and script debuggers. If this service is stopped, the debuggers will not function properly.      Started      Automatic      Local System
Media Center Extender Service      Allows Media Center Extenders to locate and connect to the computer.            Disabled      Local Service
Microsoft .NET Framework NGEN v2.0.50727_X64      Microsoft .NET Framework NGEN            Disabled      Local System
Microsoft .NET Framework NGEN v2.0.50727_X86      Microsoft .NET Framework NGEN            Disabled      Local System
Microsoft .NET Framework NGEN v4.0.30319_X64      Microsoft .NET Framework NGEN            Automatic (Delayed Start)      Local System
Microsoft .NET Framework NGEN v4.0.30319_X86      Microsoft .NET Framework NGEN            Automatic (Delayed Start)      Local System
Microsoft iSCSI Initiator Service      Manages Internet SCSI (iSCSI) sessions from this computer to remote iSCSI target devices. If this service is stopped, this computer will not be able to login or access iSCSI targets. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Microsoft Software Shadow Copy Provider      Manages software-based volume shadow copies taken by the Volume Shadow Copy service. If this service is stopped, software-based volume shadow copies cannot be managed. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Multimedia Class Scheduler      Enables relative prioritization of work based on system-wide task priorities. This is intended mainly for multimedia applications.  If this service is stopped, individual tasks resort to their default priority.            Automatic      Local System
Net.Tcp Port Sharing Service      Provides ability to share TCP ports over the net.tcp protocol.            Disabled      Local Service
Netlogon      Maintains a secure channel between this computer and the domain controller for authenticating users and services. If this service is stopped, the computer may not authenticate users and services and the domain controller cannot register DNS records. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Network Access Protection Agent      The Network Access Protection (NAP) agent service collects and manages health information for client computers on a network. Information collected by NAP agent is used to make sure that the client computer has the required software and settings. If a client computer is not compliant with health policy, it can be provided with restricted network access until its configuration is updated. Depending on the configuration of health policy, client computers might be automatically updated so that users quickly regain full network access without having to manually update their computer.            Manual      Network Service
Network Connections      Manages objects in the Network and Dial-Up Connections folder, in which you can view both local area network and remote connections.      Started      Manual      Local System
Network List Service      Identifies the networks to which the computer has connected, collects and stores properties for these networks, and notifies applications when these properties change.      Started      Manual      Local Service
Network Location Awareness      Collects and stores configuration information for the network and notifies programs when this information is modified. If this service is stopped, configuration information might be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Network Service
Network Store Interface Service      This service delivers network notifications (e.g. interface addition/deleting etc) to user mode clients. Stopping this service will cause loss of network connectivity. If this service is disabled, any other services that explicitly depend on this service will fail to start.      Started      Automatic      Local Service
Office Source Engine      Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports.            Manual      Local System
Parental Controls      This service is a stub for Windows Parental Control functionality that existed in Vista. It is provided for backward compatibility only.            Manual      Local Service
Peer Name Resolution Protocol      Enables serverless peer name resolution over the Internet using the Peer Name Resolution Protocol (PNRP). If disabled, some peer-to-peer and collaborative applications, such as Remote Assistance, may not function.            Manual      Local Service
Peer Networking Grouping      Enables multi-party communication using Peer-to-Peer Grouping.  If disabled, some applications, such as HomeGroup, may not function.            Manual      Local Service
Peer Networking Identity Manager      Provides identity services for the Peer Name Resolution Protocol (PNRP) and Peer-to-Peer Grouping services.  If disabled, the Peer Name Resolution Protocol (PNRP) and Peer-to-Peer Grouping services may not function, and some applications, such as HomeGroup and Remote Assistance, may not function correctly.            Manual      Local Service
Performance Counter DLL Host      Enables remote users and 64-bit processes to query performance counters provided by 32-bit DLLs. If this service is stopped, only local users and 32-bit processes will be able to query performance counters provided by 32-bit DLLs.            Manual      Local Service
Performance Logs & Alerts      Performance Logs and Alerts Collects performance data from local or remote computers based on preconfigured schedule parameters, then writes the data to a log or triggers an alert. If this service is stopped, performance information will not be collected. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local Service
Plug and Play      Enables a computer to recognize and adapt to hardware changes with little or no user input. Stopping or disabling this service will result in system instability.      Started      Automatic      Local System
PnP-X IP Bus Enumerator      The PnP-X bus enumerator service manages the virtual network bus. It discovers network connected devices using the SSDP/WS discovery protocols and gives them presence in PnP. If this service is stopped or disabled, presence of NCD devices will not be maintained in PnP. All pnpx based scenarios will stop functioning.            Manual      Local System
PNRP Machine Name Publication Service      This service publishes a machine name using the Peer Name Resolution Protocol.  Configuration is managed via the netsh context 'p2p pnrp peer'             Manual      Local Service
Portable Device Enumerator Service      Enforces group policy for removable mass-storage devices. Enables applications such as Windows Media Player and Image Import Wizard to transfer and synchronize content using removable mass-storage devices.      Started      Manual      Local System
Power      Manages power policy and power policy notification delivery.      Started      Automatic      Local System
Print Spooler      Loads files to memory for later printing      Started      Automatic      Local System
Problem Reports and Solutions Control Panel Support      This service provides support for viewing, sending and deletion of system-level problem reports for the Problem Reports and Solutions control panel.            Manual      Local System
Process Monitor      Injector service            Disabled      Local System
Program Compatibility Assistant Service      This service provides support for the Program Compatibility Assistant (PCA).  PCA monitors programs installed and run by the user and detects known compatibility problems. If this service is stopped, PCA will not function properly.      Started      Automatic      Local System
Protected Storage      Provides protected storage for sensitive data, such as passwords, to prevent access by unauthorized services, processes, or users.            Manual      Local System
Quality Windows Audio Video Experience      Quality Windows Audio Video Experience (qWave) is a networking platform for Audio Video (AV) streaming applications on IP home networks. qWave enhances AV streaming performance and reliability by ensuring network quality-of-service (QoS) for AV applications. It provides mechanisms for admission control, run time monitoring and enforcement, application feedback, and traffic prioritization.            Manual      Local Service
Remote Access Auto Connection Manager      Creates a connection to a remote network whenever a program references a remote DNS or NetBIOS name or address.            Manual      Local System
Remote Access Connection Manager      Manages dial-up and virtual private network (VPN) connections from this computer to the Internet or other remote networks. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Remote Desktop Configuration      Remote Desktop Configuration service (RDCS) is responsible for all Remote Desktop Services and Remote Desktop related configuration and session maintenance activities that require SYSTEM context. These include per-session temporary folders, RD themes, and RD certificates.            Manual      Local System
Remote Desktop Services      Allows users to connect interactively to a remote computer. Remote Desktop and Remote Desktop Session Host Server depend on this service.  To prevent remote use of this computer, clear the checkboxes on the Remote tab of the System properties control panel item.            Manual      Network Service
Remote Procedure Call (RPC)      The RPCSS service is the Service Control Manager for COM and DCOM servers. It performs object activations requests, object exporter resolutions and distributed garbage collection for COM and DCOM servers. If this service is stopped or disabled, programs using COM or DCOM will not function properly. It is strongly recommended that you have the RPCSS service running      Started      Automatic      Network Service
Remote Procedure Call (RPC) Locator      In Windows 2003 and earlier versions of Windows, the Remote Procedure Call (RPC) Locator service manages the RPC name service database. In Windows Vista and later versions of Windows, this service does not provide any functionality and is present for application compatibility.            Manual      Network Service
Remote Registry      Enables remote users to modify registry settings on this computer. If this service is stopped, the registry can be modified only by users on this computer. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local Service
Routing and Remote Access      Offers routing services to businesses in local area and wide area network environments.            Disabled      Local System
RPC Endpoint Mapper      Resolves RPC interfaces identifiers to transport endpoints. If this service is stopped or disabled, programs using Remote Procedure Call (RPC) services will not function properly.      Started      Automatic      Network Service
SeaPort      Enables the detection, download and installation of up-to-date configuration files for Microsoft Search Enhancement applications. Also provides server communication for the customer experience improvement program. If this service is disabled, search enhancement features such as search history may not work correctly.      Started      Automatic      Local System
Secondary Logon      Enables starting processes under alternate credentials. If this service is stopped, this type of logon access will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
Secure Socket Tunneling Protocol Service      Provides support for the Secure Socket Tunneling Protocol (SSTP) to connect to remote computers using VPN. If this service is disabled, users will not be able to use SSTP to access remote servers.            Manual      Local Service
Security Accounts Manager      The startup of this service signals other services that the Security Accounts Manager (SAM) is ready to accept requests.  Disabling this service will prevent other services in the system from being notified when the SAM is ready, which may in turn cause those services to fail to start correctly. This service should not be disabled.      Started      Automatic      Local System
Security Center      The WSCSVC (Windows Security Center) service monitors and reports security health settings on the computer.  The health settings include firewall (on/off), antivirus (on/off/out of date), antispyware (on/off/out of date), Windows Update (automatically/manually download and install updates), User Account Control (on/off), and Internet settings (recommended/not recommended). The service provides COM APIs for independent software vendors to register and record the state of their products to the Security Center service.  The Action Center (AC) UI uses the service to provide systray alerts and a graphical view of the security health states in the AC control panel.  Network Access Protection (NAP) uses the service to report the security health states of clients to the NAP Network Policy Server to make network quarantine decisions.  The service also has a public API that allows external consumers to programmatically retrieve the aggregated security health state of the system.      Started      Automatic (Delayed Start)      Local Service
Server      Supports file, print, and named-pipe sharing over the network for this computer. If this service is stopped, these functions will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
Shell Hardware Detection      Provides notifications for AutoPlay hardware events.      Started      Automatic      Local System
Smart Card      Manages access to smart cards read by this computer. If this service is stopped, this computer will be unable to read smart cards. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local Service
Smart Card Removal Policy      Allows the system to be configured to lock the user desktop upon smart card removal.            Manual      Local System
SNMP Trap      Receives trap messages generated by local or remote Simple Network Management Protocol (SNMP) agents and forwards the messages to SNMP management programs running on this computer. If this service is stopped, SNMP-based programs on this computer will not receive SNMP trap messages. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local Service
SoftThinks Agent Service      SoftThinks Agent Service            Disabled      Local System
Software Protection      Enables the download, installation and enforcement of digital licenses for Windows and Windows applications. If the service is disabled, the operating system and licensed applications may run in a notification mode. It is strongly recommended that you not disable the Software Protection service.            Automatic (Delayed Start)      Network Service
SPP Notification Service      Provides Software Licensing activation and notification            Manual      Local Service
SSDP Discovery      Discovers networked devices and services that use the SSDP discovery protocol, such as UPnP devices. Also announces SSDP devices and services running on the local computer. If this service is stopped, SSDP-based devices will not be discovered. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Manual      Local Service
Superfetch      Maintains and improves system performance over time.      Started      Automatic      Local System
System Event Notification Service      Monitors system events and notifies subscribers to COM+ Event System of these events.      Started      Automatic      Local System
Tablet PC Input Service      Enables Tablet PC pen and ink functionality            Manual      Local System
Task Scheduler      Enables a user to configure and schedule automated tasks on this computer. The service also hosts multiple Windows system-critical tasks. If this service is stopped or disabled, these tasks will not be run at their scheduled times. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
TCP/IP NetBIOS Helper      Provides support for the NetBIOS over TCP/IP (NetBT) service and NetBIOS name resolution for clients on the network, therefore enabling users to share files, print, and log on to the network. If this service is stopped, these functions might be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local Service
Telephony      Provides Telephony API (TAPI) support for programs that control telephony devices on the local computer and, through the LAN, on servers that are also running the service.            Manual      Network Service
Themes      Provides user experience theme management.      Started      Automatic      Local System
Thread Ordering Server      Provides ordered execution for a group of threads within a specific period of time.            Manual      Local Service
TPM Base Services      Enables access to the Trusted Platform Module (TPM), which provides hardware-based cryptographic services to system components and applications.  If this service is stopped or disabled, applications will be unable to use keys protected by the TPM.            Manual      Local Service
UPnP Device Host      Allows UPnP devices to be hosted on this computer. If this service is stopped, any hosted UPnP devices will stop functioning and no additional hosted devices can be added. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Manual      Local Service
User Profile Service      This service is responsible for loading and unloading user profiles. If this service is stopped or disabled, users will no longer be able to successfully logon or logoff, applications may have problems getting to users' data, and components registered to receive profile event notifications will not receive them.      Started      Automatic      Local System
Virtual Disk      Provides management services for disks, volumes, file systems, and storage arrays.            Manual      Local System
Volume Shadow Copy      Manages and implements Volume Shadow Copies used for backup and other purposes. If this service is stopped, shadow copies will be unavailable for backup and the backup may fail. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local System
WebClient      Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local Service
Windows Activation Technologies Service      Performs Windows 7 Validation.            Manual      Local System
Windows Audio      Manages audio for Windows-based programs.  If this service is stopped, audio devices and effects will not function properly.  If this service is disabled, any services that explicitly depend on it will fail to start      Started      Automatic      Local Service
Windows Audio Endpoint Builder      Manages audio devices for the Windows Audio service.  If this service is stopped, audio devices and effects will not function properly.  If this service is disabled, any services that explicitly depend on it will fail to start      Started      Automatic      Local System
Windows Backup      Provides Windows Backup and Restore capabilities.            Manual      Local System
Windows Biometric Service      The Windows biometric service gives client applications the ability to capture, compare, manipulate, and store biometric data without gaining direct access to any biometric hardware or samples. The service is hosted in a privileged SVCHOST process.            Manual      Local System
Windows CardSpace      Securely enables the creation, management, and disclosure of digital identities.            Manual      Local System
Windows Color System      The WcsPlugInService service hosts third-party Windows Color System color device model and gamut map model plug-in modules. These plug-in modules are vendor-specific extensions to the Windows Color System baseline color device and gamut map models. Stopping or disabling the WcsPlugInService service will disable this extensibility feature, and the Windows Color System will use its baseline model processing rather than the vendor's desired processing. This might result in inaccurate color rendering.            Manual      Local Service
Windows Connect Now - Config Registrar      WCNCSVC hosts the Windows Connect Now Configuration which is Microsoft's Implementation of Wi-Fi Protected Setup (WPS) protocol. This is used to configure Wireless LAN settings for an Access Point (AP) or a Wi-Fi Device. The service is started programmatically as needed.            Manual      Local Service
Windows Defender      Protection against spyware and potentially unwanted software      Started      Automatic (Delayed Start)      Local System
Windows Driver Foundation - User-mode Driver Framework      Manages user-mode driver host processes.      Started      Automatic      Local System
Windows Error Reporting Service      Allows errors to be reported when programs stop working or responding and allows existing solutions to be delivered. Also allows logs to be generated for diagnostic and repair services. If this service is stopped, error reporting might not work correctly and results of diagnostic services and repairs might not be displayed.            Manual      Local System
Windows Event Collector      This service manages persistent subscriptions to events from remote sources that support WS-Management protocol. This includes Windows Vista event logs, hardware and IPMI-enabled event sources. The service stores forwarded events in a local Event Log. If this service is stopped or disabled event subscriptions cannot be created and forwarded events cannot be accepted.            Manual      Network Service
Windows Event Log      This service manages events and event logs. It supports logging events, querying events, subscribing to events, archiving event logs, and managing event metadata. It can display events in both XML and plain text format. Stopping this service may compromise security and reliability of the system.      Started      Automatic      Local Service
Windows Firewall      Windows Firewall helps protect your computer by preventing unauthorized users from gaining access to your computer through the Internet or a network.      Started      Automatic      Local Service
Windows Font Cache Service      Optimizes performance of applications by caching commonly used font data. Applications will start this service if it is not already running. It can be disabled, though doing so will degrade application performance.      Started      Automatic (Delayed Start)      Local Service
Windows Image Acquisition (WIA)      Provides image acquisition services for scanners and cameras      Started      Automatic      Local Service
Windows Installer      Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Manual      Local System
Windows Live ID Sign-in Assistant      Enables Windows Live ID authentication.      Started      Automatic      Local System
Windows Management Instrumentation      Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Local System
Windows Media Center Receiver Service      Windows Media Center Service for TV and FM broadcast reception            Manual      Network Service
Windows Media Center Scheduler Service      Starts and stops recording of TV programs within Windows Media Center            Manual      Network Service
Windows Media Player Network Sharing Service      Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play      Started      Automatic (Delayed Start)      Network Service
Windows Modules Installer      Enables installation, modification, and removal of Windows updates and optional components. If this service is disabled, install or uninstall of Windows updates might fail for this computer.      Started      Manual      Local System
Windows Presentation Foundation Font Cache 3.0.0.0      Optimizes performance of Windows Presentation Foundation (WPF) applications by caching commonly used font data. WPF applications will start this service if it is not already running. It can be disabled, though doing so will degrade the performance of WPF applications.            Manual      Local Service
Windows Remote Management (WS-Management)      Windows Remote Management (WinRM) service implements the WS-Management protocol for remote management. WS-Management is a standard web services protocol used for remote software and hardware management. The WinRM service listens on the network for WS-Management requests and processes them. The WinRM Service needs to be configured with a listener using winrm.cmd command line tool or through Group Policy in order for it to listen over the network. The WinRM service provides access to WMI data and enables event collection. Event collection and subscription to events require that the service is running. WinRM messages use HTTP and HTTPS as transports. The WinRM service does not depend on IIS but is preconfigured to share a port with IIS on the same machine.  The WinRM service reserves the /wsman URL prefix. To prevent conflicts with IIS, administrators should ensure that any websites hosted on IIS do not use the /wsman URL prefix.            Manual      Network Service
Windows Search      Provides content indexing, property caching, and search results for files, e-mail, and other content.      Started      Automatic (Delayed Start)      Local System
Windows Time      Maintains date and time synchronization on all clients and servers in the network. If this service is stopped, date and time synchronization will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.            Manual      Local Service
Windows Update      Enables the detection, download, and installation of updates for Windows and other programs. If this service is disabled, users of this computer will not be able to use Windows Update or its automatic updating feature, and programs will not be able to use the Windows Update Agent (WUA) API.      Started      Automatic (Delayed Start)      Local System
WinHTTP Web Proxy Auto-Discovery Service      WinHTTP implements the client HTTP stack and provides developers with a Win32 API and COM Automation component for sending HTTP requests and receiving responses. In addition, WinHTTP provides support for auto-discovering a proxy configuration via its implementation of the Web Proxy Auto-Discovery (WPAD) protocol.            Manual      Local Service
Wired AutoConfig      The Wired AutoConfig (DOT3SVC) service is responsible for performing IEEE 802.1X authentication on Ethernet interfaces. If your current wired network deployment enforces 802.1X authentication, the DOT3SVC service should be configured to run for establishing Layer 2 connectivity and/or providing access to network resources. Wired networks that do not enforce 802.1X authentication are unaffected by the DOT3SVC service.            Manual      Local System
WLAN AutoConfig      The WLANSVC service provides the logic required to configure, discover, connect to, and disconnect from a wireless local area network (WLAN) as defined by IEEE 802.11 standards. It also contains the logic to turn your computer into a software access point so that other devices or computers can connect to your computer wirelessly using a WLAN adapter that can support this. Stopping or disabling the WLANSVC service will make all WLAN adapters on your computer inaccessible from the Windows networking UI. It is strongly recommended that you have the WLANSVC service running if your computer has a WLAN adapter.            Manual      Local System
WMI Performance Adapter      Provides performance library information from Windows Management Instrumentation (WMI) providers to clients on the network. This service only runs when Performance Data Helper is activated.            Manual      Local System
Workstation      Creates and maintains client network connections to remote servers using the SMB protocol. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.      Started      Automatic      Network Service
WWAN AutoConfig      This service manages mobile broadband (GSM & CDMA) data card/embedded module adapters and connections by auto-configuring the networks. It is strongly recommended that this service be kept running for best user experience of mobile broadband devices.            Manual      Local Service
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Expert Comment

by:remixedcat
ID: 35139074
have you contacted adobe about this issue?
0
 
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Author Comment

by:waytron
ID: 35139641
Not yet, but I figured that would be like trying to contact Microsoft about it?
0
 
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Expert Comment

by:remixedcat
ID: 35139772
sorta but it's adobe's problem.
0
 
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Author Comment

by:waytron
ID: 35139863
I think it is a Windows 7 problem.  I like Windows 7, when it is working, but it seems that when something does go wrong it is close to impossible to fix it without reinstalling from scratch.
0
 
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Expert Comment

by:remixedcat
ID: 35139977
did you try installing it in compatibility mode for windows xp or vista?
0
 
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Expert Comment

by:ded9
ID: 35144769
Download flash player first

http://www.filehippo.com/download_flashplayer_ie/9358/

Then run command prompt as admin -Go to the flash player download location and type this command

install_flash_player_ax.exe /install

This is called silent install.

While running this command make sure internet explorer is not running. Launch task manager and check for iexplorer. If its running close it.


Ded9
0
 
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Expert Comment

by:Daz_1234
ID: 35146274
Just an aside, but for safety's sake I would always recommend using the official Adobe (Macromedia) downloads, as opposed to any file sharing website.

Latest ActiveX msi (IE only):
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_10_active_x.msi

Latest plugin msi (Firefox, Opera etc):
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_10_plugin.msi

Latest Flash Uninstaller:
http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

Regards,
Daz.
0
 
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Expert Comment

by:remixedcat
ID: 35146419
yes I would not trust any filesharing sites with any .exe files. not a good suggestion to do by ded9
0
 
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Author Comment

by:waytron
ID: 35146546
Thanks Ded9,  I had hope for this but no luck.  I uninstalled Flash, used the Flash uninstaller, Rebooted the computer, downloaded the latest version of Flash to the desktop, checked to make sure IE was not running and ran the install from an admin cmd prompt.  If I then checked installed programs and it shows as being installed, does not show in the add-ons list in IE, and every site I goto to watch a video tells me I need flash installed to play the video.  
0
 
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Expert Comment

by:remixedcat
ID: 35146569
does it work in firefox or chrome?
0
 
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Author Comment

by:waytron
ID: 35146609
Yes, it works fine in Firefox.  But my client does not want Firefox and only wants IE.
0
 
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Expert Comment

by:remixedcat
ID: 35146662
oh boy. that is not good. did you enable activex controls in IE8?

Please also verify these settings as well in your security options as well as your main internet options. these shall be set for the "internet" zone.
E-SS-0872698967.jpg
E-SS-087228967.jpg
E-SS-087224767.jpg
0
 
LVL 11

Expert Comment

by:remixedcat
ID: 35146666
play around with those settings till you can get the flash control to work.
0
 
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Author Comment

by:waytron
ID: 35146754
Yes, I have played with all the IE settings, tried restoring all to the default settings and completely reset IE altogether.  As I mentioned earlier I even upgraded to IE 9 and then removed it when it did not work as well.
0
 
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Expert Comment

by:remixedcat
ID: 35146772
so you have tried all the security settings presented above? and no results?

Have you tried installing flash in compatibility mode? and no result?

Have you tried all solutions presented here and no result?

telling the client he cannot use IE with flash and suggest him to use another browser in the meantime while you would find a better solution?

have you asked him the following:

Would you rather just use an alternative browser becuase I cannot get flash to work on IE?

or would you rather try at all costs to use IE? Even if it involves a reformat?

present the client with those options.
0
 
LVL 12

Expert Comment

by:Daz_1234
ID: 35146786
Sorry to butt in.

waytron, you said earlier:
I uninstalled Flash, used the Flash uninstaller, Rebooted the computer, downloaded the latest version of Flash to the desktop, checked to make sure IE was not running and ran the install from an admin cmd prompt.

Then you said:
Yes, it works fine in Firefox.

The Flash Uninstaller uninstalls all versions, both ActiveX and Plugin.  There are two installations of Adobe Flash Player.  One is for IE only and the other one is for Firefox and others.

It sounds like you might have installed the one for Firefox instead of the ActiveX one for IE.

Please try the following:

1.Run the latest Flash uninstaller:  http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

2. Use the latest msi version f the installer:
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_10_active_x.msi

  You could just use GPO to install the msi, but if not the silent command line would be:
msiexec /i "path\to\install_flash_player_10_active_x.msi" /qn

Open in new window



Hope this helps,
Daz.
0
 
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Author Comment

by:waytron
ID: 35147010
Thanks Daz 1234,  Any help is great.  When I said that firefox was working, I installed Firefox and then went to Adobe.com and installed Flash for Firefox.  I have since uninstalled both.
I am installing the correct version of flash for IE8.  I have tried installing flash from the Adobe site both automatic and manually.  I have tried it from the Youtube link as well as other sites when it says that I need flash.  I have used all the uninstallers both from Control panel and the uninstaller from Adobe.  As of now, I have uninstalled MSE security, turned of UAC, Turned off the Windows Firewall and disabled all startup items in MSConfig.  The machine seems to be running perfectly in every other way.  I am going to play with it a little longer before I give up and reinstall Windows 7.  The Client insists that he wants IE working correctly and assumes that if I can not get Flash to work in IE that there must be something very wrong with the computer and to make him switch to another browser is not fixing the problem but rather working around it.
0
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LVL 11

Expert Comment

by:remixedcat
ID: 35147044
have you tried my solutions? tried it in all zones except restricted sites zones? Please try this I had the same problem and I fixed it this way. best of luck.
0
 
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Expert Comment

by:Daz_1234
ID: 35147224
Hi again,

Can you tell me what is in this registry key on that computer:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}\

Open in new window


Daz.
0
 
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Author Comment

by:waytron
ID: 35147398
Yes, I have tried all remixedcat suggestions and when I changed the internet settings to what you showed, I no longer get the error from Youtube that prompts to install flash but rather just a black box with at red x in the upper right corner.  Same results on other sites.  I tried installing flash in compatibilty mode, trying all settings there.   Which one of your solutions fixed your problem?
0
 
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Author Comment

by:waytron
ID: 35147506
D27CDB6E-AE6D-11CF-96B8-444553540000}\
Is not listed
0
 
LVL 11

Expert Comment

by:remixedcat
ID: 35147606
All I did was mod the zone settings. worked like a charm.
0
 
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Author Comment

by:waytron
ID: 35147663
I think my problem has more to do with Flash is not installing, even though it does not indicate any errors and appears to install correctly.   No errors listed in any of the logs either.
0
 
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Author Comment

by:waytron
ID: 35147681
Thank you all for your suggestios.  I have run out to appointments and will take this back up tonight and then probably give up and reinstall Windows then.  In the meantime, if you have any more suggestions, feel free to send them along and I will try them tonight.
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Expert Comment

by:remixedcat
ID: 35147778
best of luck to you ;-)
0
 
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Expert Comment

by:Daz_1234
ID: 35147785
If you look in Add / Remove programs, is Adobe Flash Player installed?

If so (I see you are Win 7 x64), can you tell me what is in this registry key on that computer:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}\

Open in new window


?


Daz.
0
 
LVL 12

Assisted Solution

by:Daz_1234
Daz_1234 earned 500 total points
ID: 35147812
... my thinking is that the Flash ActiveX kill bit is set.

If there is a registry value under that key called "Compatibility Flags" whose DWORD data value is 400 (Hex) / 1024 (Decimal) then Flash is effectively 'disabled'

Change it to 0 (zero) and then restart IE.

I have tested this on my test Windows 7 x64 Virtual Machine and it seems to exhibit the behaviour you have.

Hope this helps,
Daz.


Ref: http://kb2.adobe.com/cps/190/tn_19091.html
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Author Comment

by:waytron
ID: 35147892
Yes, Daz,

Add/remove shows that Flash is installed
0
 
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Accepted Solution

by:
Daz_1234 earned 500 total points
ID: 35147934
... and does this reg key exist?  (which is different to the very first one I posted)

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}\

Open in new window



?
0
 
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Author Comment

by:waytron
ID: 35147946
The problem is that I don't have the D27CDB6E-AE6D-11CF-96B8-444553540000}\
 key at all.
0
 
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Expert Comment

by:remixedcat
ID: 35148377
would you care to add it then?
0
 
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Expert Comment

by:Daz_1234
ID: 35148860
There is no point adding it: if it does not exist then it cannot kill the ActiveX control.
0
 
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Expert Comment

by:Daz_1234
ID: 35148951
Ok. I'm sorry then, I'm out of any ideas (other than what remixedcat has already suggested).  Therefore it is possible that you should cut your losses and rebuild the computer.  I know that this is a sledgehammer to crack a nut, but there is always a point at which you have to stop hitting your head against the wall and start from scratch.

Good luck,
Daz.
0
 
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Expert Comment

by:remixedcat
ID: 35148981
I was really hoping my solution would have worked about the security settings getting in the way.
0
 
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Expert Comment

by:ded9
ID: 35149398
It seems you have decided to reinstall  but can try this step.

Run cmd as admin and paste this command and hit enter

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

After running this command restart the computer and then try installing flash.




Ded9
0
 
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Expert Comment

by:ded9
ID: 35149565
If the above does not work then try this last step.

http://support.microsoft.com/kb/957700

In the above article there is a video which shows how to uninstall internet explorer 8.

Whats in this video :- go to control panel-program features- click on turn windows feature on and off - and then uncheck internet explorer 8. It will prompt to restart the computer. Go ahead and restart the computer.

After you restart the computer - go back to program and features- click on turn windows feature on and off - put a check on internet explorer - and then restart the computer.

Install flash and check how it works in internet explorer.

I would recommend trying this steps before you plan reinstalling the operating system.


Ded9
0
 
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Expert Comment

by:remixedcat
ID: 35149651
but sometimes that method does not work.
0
 
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Author Comment

by:waytron
ID: 35153172
Thank you, Thank you, Thank you DAZ 1234

I did have the second Registry Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}\

The registry value under that key called "Compatibility Flags" whose DWORD data value was 400 (Hex) / 1024 (Decimal),  I changed it to 0 (zero) and then restart IE and reinstalled Flash.

Flash is working just fine now!  Thanks so much.  I was a few moments away from reinstalling Windows which would have been a big pain in the A??.  

Any ideas how this happened?

0
 
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Author Comment

by:waytron
ID: 35153188
Thank you all for hanging in there with this...
0
 
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Expert Comment

by:Daz_1234
ID: 35154929
Hi waytron,

I'm very pleased you found it.  You had quite a big-old thread going here, so I'm pleased you looked back and double checked.

I don't really know what could have set this: it is a feature of IE now that there are ActiveX 'kill bits' that can be set that will stop all efforts for an ActiveX control to start.

My best guess is that an anti-malware / anti-virus product may have done it with too-protective settings.  One possibility is that your client ran some anti-malware software and set the settings to most protective.

But the truth is I really don't know - and please don't accuse your client of something they may not have knowingly done.  :o)

At least you found it though!

Regards,
Daz.
0
 
LVL 1

Author Comment

by:waytron
ID: 35155088
Hi Daz,

The post became so long that I missed your second post about the correct registry key, It was not until I went back to review the entire thread that I noticed that you posted a second time using a different key.   I am so pleased that I did not have to reinstall Windows for this.  Thanks again.
0
 
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Author Closing Comment

by:waytron
ID: 35155107
Perfect
0
 

Expert Comment

by:atf3doc
ID: 35462988
Thanks to you all!!! I have been fighting this for a couple of days...same problem....I had gone to the registry but was looking in the wrong place. Once I found the correct key, it worked perfectly. Thanks so much.
atf3doc
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