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Microsoft Outlook 2003 showing internal emails as blank

Posted on 2011-03-15
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Last Modified: 2012-05-11
Appreciate any help or guidance in the right direction on this issue.

A client connects to Exchange 2007 using outlook 2003 normally using RPC over Https.  We have also tested the connection using VPN only too.  The mailbox updates no problem but when the client receives internal emails, the content is blank.  External emails are okay.  There is also a problem with the Global Address list, it is blank.  When the client connects to OWA, everything is okay.  We have tried various things but still not got a resolution.  Please dont worry about writing a suggestion we have already tried.  If further information is required, we can update the details.  Any help or suggestions in the right direction is appreciated.  thanks  
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Question by:KRLBS9
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Expert Comment

by:Ahmed786
ID: 35137080
Delete their Outlook Profile  and recreate. Also try to configure a new Outlook profile on a new PC
Delete all files under C:\Document and Settings\YOURUSER\Application Data\Microsoft\Outlook and C:\Document and Settings\YOURUSER\Local Settings\Microsoft\Outlook .... bascially from Outlook Folder under Local Settings and Applicaiton Data.

Yes do take a backup first

Also the above problem is for single user / many or to all the users ?
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Author Comment

by:KRLBS9
ID: 35137109
Hi Ahmed786

We have already tried recreating a new profle but the same issue.  It is only affecting a single user who works remotley from the office.  
We have not tried removing all the outlook files though!

thanks
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LVL 9

Expert Comment

by:Ahmed786
ID: 35138301
Disable Outlook integration or email scanning feature of your anti-virus or security program.
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Accepted Solution

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KRLBS9 earned 0 total points
ID: 35138788
I think the problem is related to the fact that word 2007 is installed and it is outlook 2003.  I dont think it is possible in any way to use word 2007 as outlook 2003 html editor.  Word 2003 isnt installed and the only solution i can see is upgrade to outlook 2007.
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Expert Comment

by:Ahmed786
ID: 35146193
Yes, please upgrage it to outlook 2007.

Go to start --> settings --> control panel --> add remove programs --> go to microsoft office professional plus --> click on change --> select add or remove features --> there select ms outlook and start the installation.

Make sure you have removed outlook 2003
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Author Closing Comment

by:KRLBS9
ID: 35252708
We haven't tried it yet but concluded the problem is what we stated
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