Microsoft Outlook 2003 showing internal emails as blank

Appreciate any help or guidance in the right direction on this issue.

A client connects to Exchange 2007 using outlook 2003 normally using RPC over Https.  We have also tested the connection using VPN only too.  The mailbox updates no problem but when the client receives internal emails, the content is blank.  External emails are okay.  There is also a problem with the Global Address list, it is blank.  When the client connects to OWA, everything is okay.  We have tried various things but still not got a resolution.  Please dont worry about writing a suggestion we have already tried.  If further information is required, we can update the details.  Any help or suggestions in the right direction is appreciated.  thanks  
KRLBS9Asked:
Who is Participating?
 
KRLBS9Connect With a Mentor Author Commented:
I think the problem is related to the fact that word 2007 is installed and it is outlook 2003.  I dont think it is possible in any way to use word 2007 as outlook 2003 html editor.  Word 2003 isnt installed and the only solution i can see is upgrade to outlook 2007.
0
 
Ahmed786Commented:
Delete their Outlook Profile  and recreate. Also try to configure a new Outlook profile on a new PC
Delete all files under C:\Document and Settings\YOURUSER\Application Data\Microsoft\Outlook and C:\Document and Settings\YOURUSER\Local Settings\Microsoft\Outlook .... bascially from Outlook Folder under Local Settings and Applicaiton Data.

Yes do take a backup first

Also the above problem is for single user / many or to all the users ?
0
 
KRLBS9Author Commented:
Hi Ahmed786

We have already tried recreating a new profle but the same issue.  It is only affecting a single user who works remotley from the office.  
We have not tried removing all the outlook files though!

thanks
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
Ahmed786Commented:
Disable Outlook integration or email scanning feature of your anti-virus or security program.
0
 
Ahmed786Commented:
Yes, please upgrage it to outlook 2007.

Go to start --> settings --> control panel --> add remove programs --> go to microsoft office professional plus --> click on change --> select add or remove features --> there select ms outlook and start the installation.

Make sure you have removed outlook 2003
0
 
KRLBS9Author Commented:
We haven't tried it yet but concluded the problem is what we stated
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.