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OWA login screen is not appearing

Posted on 2011-03-15
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Last Modified: 2012-05-11
HI !,


Actually till yesterday my OWA page is working fine but now when i m trying to open my owa through Internet explorer and also in mozila firefox  on any PC, i don't get the login screen. only the blank screen is appearing, i have also tried on server but is not working.
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Question by:techgyan
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18 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35137063
1st step - reboot the server.  If it fails after that - then it's time to roll your sleeves up and get dirty!
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LVL 9

Expert Comment

by:Ahmed786
ID: 35137150
Try to restart your IIS service from services.msc
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Author Comment

by:techgyan
ID: 35137175
after the rebooting server and restarted iis service still its not working.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35137208
Okay - in IIS Manager, if you right-click and browse the Exchange Virtual Directory - what happens?

What version of Exchange do you have too - we don't know that yet?
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LVL 9

Expert Comment

by:Ahmed786
ID: 35137251
Also please attach the exact screen shot of the error what you are getting.

is your intenet working fine ?
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Author Comment

by:techgyan
ID: 35137266
Attached plz find the word document where u"ll get the details of the scenario which took place after following your steps.

owa.docx
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35137302
Can you browse it using HTTPS please?
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Author Comment

by:techgyan
ID: 35137428
Same thing Happening..
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LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 500 total points
ID: 35137438
Has anything changed lately e.g., Windows Updates installed?
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Author Comment

by:techgyan
ID: 35137446
i have recently changed SSL Certificate.
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Author Comment

by:techgyan
ID: 35137449
and windows updated also.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35137459
Was the new certificate enabled for IIS?
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Accepted Solution

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techgyan earned 0 total points
ID: 35137525
My problem has been solved using updating windows exchange 2010 patch.
thanks guys to help me.
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LVL 9

Expert Comment

by:Ahmed786
ID: 35182120
Tech guy you should atleast give points to Alanhardisty for guiding you to the right path.
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Author Comment

by:techgyan
ID: 35186797
thank u very much...
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35187150
Not wishing to sound ungrateful, but comment http:#a35137525 should be selected as the answer for this question.  We didn't help you solve the problem - you found the solution yourself and points are not awarded for effort but for solutions.

Alan
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Expert Comment

by:Vee_Mod
ID: 35225146
All,
 
Following an 'Objection' by alanhardisty (at http://www.experts-exchange.com/Q_26902595.html) to the intended closure of this question, it has been reviewed by at least one Moderator and is being closed in the best manner I can determine ("updates" being the key information).
 
At this point I am going to re-start the auto-close procedure.
 
Thank you,
 
Vee_Mod
Community Support Moderator
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