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Resetting Password on Canon Imageclass C2500/3500 scanner

Posted on 2011-03-15
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Last Modified: 2012-05-11
Hi;

I have a Canon Imageclass C2500 scanner Printer Copier which I have had for four years but hardly used. I am trying to set up the network scan feature and realised that there is a password. The tech who originally set up must have put it on and apparently did ot use the general office password. Canon's position is that I need to go back to the dealer who is located in a different country.

Can anyone assist me in resetting  the password.
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Question by:mavcom
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8 Comments
 
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Expert Comment

by:Acosta Technology Services
ID: 35137372
I was able to reset one once using #28# on the keypad to enter service mode which allows you to perform an "all clear".  Note: any saved network or address book information would be lost during this process.
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Author Comment

by:mavcom
ID: 35137501
Thank you will give it a shot later today
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Author Comment

by:mavcom
ID: 35142138
Hi;

I am trying this suggestion. Did you use the keypad which selects number of copies etc and if so did you have to do anything before?
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LVL 8

Expert Comment

by:Acosta Technology Services
ID: 35142188
It should be from the main menu.  You can try this as well: try *# scroll to clear, then look for "all clear"
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Author Comment

by:mavcom
ID: 35286589
Sorry Operationnos- I did not check the response before. I tried the last suggestion and nothing.

When you say the main menu- are you referring to when I enter settings or just after I turn the scanner on.
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Accepted Solution

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mavcom earned 0 total points
ID: 35724572
Thank you to everyone who tried to assist however, I have not received an answer which worked would like to close the question.
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Author Closing Comment

by:mavcom
ID: 35759518
The question was not answered
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