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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Resetting Password on Canon Imageclass C2500/3500 scanner

Hi;

I have a Canon Imageclass C2500 scanner Printer Copier which I have had for four years but hardly used. I am trying to set up the network scan feature and realised that there is a password. The tech who originally set up must have put it on and apparently did ot use the general office password. Canon's position is that I need to go back to the dealer who is located in a different country.

Can anyone assist me in resetting  the password.
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mavcom
Asked:
mavcom
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1 Solution
 
Acosta Technology ServicesCommented:
I was able to reset one once using #28# on the keypad to enter service mode which allows you to perform an "all clear".  Note: any saved network or address book information would be lost during this process.
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mavcomAuthor Commented:
Thank you will give it a shot later today
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mavcomAuthor Commented:
Hi;

I am trying this suggestion. Did you use the keypad which selects number of copies etc and if so did you have to do anything before?
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Acosta Technology ServicesCommented:
It should be from the main menu.  You can try this as well: try *# scroll to clear, then look for "all clear"
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mavcomAuthor Commented:
Sorry Operationnos- I did not check the response before. I tried the last suggestion and nothing.

When you say the main menu- are you referring to when I enter settings or just after I turn the scanner on.
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mavcomAuthor Commented:
Thank you to everyone who tried to assist however, I have not received an answer which worked would like to close the question.
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mavcomAuthor Commented:
The question was not answered
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