Outlook 2007 email gets sent but stays in outbox and keeps sending
Posted on 2011-03-15
My client has just switched hosting to GoDaddy and once I set up their emails they had a problem sending. Emails would stay in the outbox although the recipient would receive the emails a number of times. This would usually mean a corrupted pst file which is often caused by importing from another pst file so I have been careful how I have imported/copied their old messages.
The problem that I have is this, after the problem kept happening I found out that they were not using a Genuine copy of Microsoft Office, I installed one copy of Genuine Microsoft Outlook to see if the problem went away. The problem was immediately resolved (although this problem did not always start immediately). The client has agreed to purchase Genuine Office from me for all of their computers(obviously quite an expense) and I am nervous that the problem only fixed by coincidence.
What I am looking for is somebody who has experienced the same problem caused by non-genuine office or if there is any other suggestions.