Exchange 2007 Email Setup
Posted on 2011-03-15
Ok, i know just enough about exchange to be dangerous. Now i have a Exchange server 2007 setup and i know it does internal emails. Then on each client's outlook they have a account for an outside email, and it gets pulled down to there PC. and as i understand it since Outlook is setup to exchange it backs up the "Inbox" to the server correct? I figure this is what it does because i started to play with OWA, and i noticed (if i use IE) i see all my folders, subfolders and emails that have come in from the outside (external email server). Now my question is can i have exchange download the emails from the outside server without use of a client setup (outlook)?
And if not this is why i am asking the question. We have a Customer Service department that just got downsized to 1 person. So when she is not in the building, another department needs to monitor the emails. They can use OWA to view her exchange folders, but it will not download new emails (as to my understanding) or they use the web interface for the external email, but they will not see her sent emails or responded, so they need access to her local outlook as well. Which would require resetting her password, and then she will need to reset again when she returns to the building.
Thanks in advance!