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Adobe file won't open from SharePoint

Posted on 2011-03-15
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Last Modified: 2012-05-11
I have 3 computers systems, all of them Windows 7.  They use a program which was written internally to open and view invoices.  One of the users is internal and I have been trying to troubleshoot this issue.  If I am logged onto his computer as him and try to open and view an invoice, it launches an IE viewing window,  but there is no address in bar and the page comes up as blank.

If I log into the system and try the same exact thing, it comes up fine, there is an address in the bar and it is viewable.  If he logs onto another system, he gets into the invoice just fine.  We thought it might be a corrupt profile on his computer so I used the Microsoft article to delete and re-add the profile.  Same problem.  We are at a loss to try and fix this and would appreciate any help.  We have 2 salesguys out in the field that are experiencing the same issue.  We have another 25 with the same operating system and software that are having no issues whatsoever.  We recently upgraded the internal user to a new desktop, and he was able to view invoices on his old XP system.
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Question by:neptuneit
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Expert Comment

by:marek1712
ID: 35138712
http://grounding.co.za/blogs/neil/archive/2010/09/30/understanding-how-sharepoint-2010-works-with-pdf-s.aspx
Did you try the "Display PDF in Browser" option.
Alternatively - you can disable Adobe addon in the IE options.
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Author Comment

by:neptuneit
ID: 35141875
Sorry, I had to run across to the other building to test.  Tried both of the Adobe options mentioned, neither one worked.  

Further information I have found.  The user can open other PDF's with no problem, just can't open the invoices.  I also noticed that the URL stays on our sharepoint server page for the system that can't access these PDF's, but on my system when I click on the PDF file the address comes up as HTTP://invoice_server_name/invoice #/ and displays with no issue.

We have another new system that came in today which we set up the same as we always have, but we are having the same issue on this computer as well.
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Accepted Solution

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neptuneit earned 0 total points
ID: 35147459
I finally figured it out, we turned logging on for the application and found the path was not being called by Internet Explorer.  I went in and made 2 changes to Active X and it is now working correctly.
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Author Closing Comment

by:neptuneit
ID: 35178749
The solution provided was not correct.
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