Adobe file won't open from SharePoint
Posted on 2011-03-15
I have 3 computers systems, all of them Windows 7. They use a program which was written internally to open and view invoices. One of the users is internal and I have been trying to troubleshoot this issue. If I am logged onto his computer as him and try to open and view an invoice, it launches an IE viewing window, but there is no address in bar and the page comes up as blank.
If I log into the system and try the same exact thing, it comes up fine, there is an address in the bar and it is viewable. If he logs onto another system, he gets into the invoice just fine. We thought it might be a corrupt profile on his computer so I used the Microsoft article to delete and re-add the profile. Same problem. We are at a loss to try and fix this and would appreciate any help. We have 2 salesguys out in the field that are experiencing the same issue. We have another 25 with the same operating system and software that are having no issues whatsoever. We recently upgraded the internal user to a new desktop, and he was able to view invoices on his old XP system.