Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Adobe file won't open from SharePoint

Posted on 2011-03-15
4
Medium Priority
?
577 Views
Last Modified: 2012-05-11
I have 3 computers systems, all of them Windows 7.  They use a program which was written internally to open and view invoices.  One of the users is internal and I have been trying to troubleshoot this issue.  If I am logged onto his computer as him and try to open and view an invoice, it launches an IE viewing window,  but there is no address in bar and the page comes up as blank.

If I log into the system and try the same exact thing, it comes up fine, there is an address in the bar and it is viewable.  If he logs onto another system, he gets into the invoice just fine.  We thought it might be a corrupt profile on his computer so I used the Microsoft article to delete and re-add the profile.  Same problem.  We are at a loss to try and fix this and would appreciate any help.  We have 2 salesguys out in the field that are experiencing the same issue.  We have another 25 with the same operating system and software that are having no issues whatsoever.  We recently upgraded the internal user to a new desktop, and he was able to view invoices on his old XP system.
0
Comment
Question by:neptuneit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 11

Expert Comment

by:marek1712
ID: 35138712
http://grounding.co.za/blogs/neil/archive/2010/09/30/understanding-how-sharepoint-2010-works-with-pdf-s.aspx
Did you try the "Display PDF in Browser" option.
Alternatively - you can disable Adobe addon in the IE options.
0
 
LVL 1

Author Comment

by:neptuneit
ID: 35141875
Sorry, I had to run across to the other building to test.  Tried both of the Adobe options mentioned, neither one worked.  

Further information I have found.  The user can open other PDF's with no problem, just can't open the invoices.  I also noticed that the URL stays on our sharepoint server page for the system that can't access these PDF's, but on my system when I click on the PDF file the address comes up as HTTP://invoice_server_name/invoice #/ and displays with no issue.

We have another new system that came in today which we set up the same as we always have, but we are having the same issue on this computer as well.
0
 
LVL 1

Accepted Solution

by:
neptuneit earned 0 total points
ID: 35147459
I finally figured it out, we turned logging on for the application and found the path was not being called by Internet Explorer.  I went in and made 2 changes to Active X and it is now working correctly.
0
 
LVL 1

Author Closing Comment

by:neptuneit
ID: 35178749
The solution provided was not correct.
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction If you're like most people, you have occasionally made a typographical error when you're entering information into an online form.  And to your consternation, the browser remembers the error, and offers to autocomplete your future entr…
In threads here at EE, each comment has a unique Identifier (ID). It is easy to get the full path for an ID via the right-click context menu. However, we often want to post a short link within a thread rather than the full link. This article shows a…
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question