Solved

Cant Print Hp printer on Imac

Posted on 2011-03-15
5
504 Views
Last Modified: 2012-05-11
I have en hp printer that cant print out from word on the imac, but can print out test page?

what could be the problem?
0
Comment
Question by:itoffice
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 7

Expert Comment

by:Mdragga
ID: 35138277
Could you provide us with what Mac OS you're running, what version of Office, and what printer you have? Did you install the drivers directly from the CD provided with the printer or are you using a version off HPs website?
0
 

Author Comment

by:itoffice
ID: 35138304
i have just reveive this from a friend.

I know that it is a powerbook g4 with os x...

I cant get the other information at this moment.
0
 
LVL 7

Expert Comment

by:Mdragga
ID: 35139085
Might want to try reseting the Print System

- Sys Prefs, Print & Fax
- Right (control) click the print queue area and select Reset Printing System.
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

Have you tried deleting and re-adding the printer?

Delete a printer:

1. Click on "System Preferences" in the Apple Menu.
2. Click on Print and Fax" icon to open "Print and Fax" preferences.
3. Select the printer you want to delete from the printer list.
4. Click the “-“button under the printer list to delete the printer you selected from the list. A warning box will appear, asking your confirmation to delete the printer. Click on “OK”
5. Your selected printer is now deleted.

Add a printer:
1. Go to Applications > Utilities and click on Printer Setup Utility.
2. Click on the Add button on the toolbar.
3. In the new window that appears, select the printer type from the printer list.
4. From the printer list shown, select your printer’s name and model.
5. Click on the Add button.

Note: If your printer does not appear in the list, verify the printer is on, properly connected to your Mac and its drivers are installed (some drivers are not included in Mac OS X, in such a case, you need to manually add the device drivers)


0
 
LVL 5

Accepted Solution

by:
rogeroren earned 500 total points
ID: 35153144
The powerbook G4 may be a powerpc chip, double check that your printer model will work with powerpc drivers. A test page with textedit may give you a better indication that it's the printer drivers than something as complex as word for mac.
0
 

Author Comment

by:itoffice
ID: 35322786
Thanks !
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default, Carbonite Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit encryption. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption.
Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question