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Excel 2007 print problem

Posted on 2011-03-15
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Last Modified: 2012-05-11
Have a user who prints to a network printer (HP CP3525), they have set 'Print Gridlines' but as you can see from the attached sample some row and column lines are missing. The page setup and margins are not correct either and look different from the preview.
So far I have installed office SP2 and run a repair on Office.

If I log in as admin on the same PC it prints fine, other clients also print fine.

Can anyone help?
Print-Example.pdf
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Question by:HKFuey
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Accepted Solution

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puppydogbuddy earned 2000 total points
ID: 35148446
<<<If I log in as admin on the same PC it prints fine, other clients also print fine.>>>>
Same PC, but different default printer associated to logged on user. Change user's default printer to your default printer and test.  If user prints ok to your default printer, then problem is most likely the printer driver of the printer he/she was using.

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Author Comment

by:HKFuey
ID: 35148746
Default printer is same for both logins.
Print driver installed from CD, works OK on 3 other PC's
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LVL 38

Expert Comment

by:puppydogbuddy
ID: 35149336
Try deleting and re-adding the network printer for problem user, using settings of no problem user and see what happens  
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Author Comment

by:HKFuey
ID: 35163916
Got the latest PCL 6 driver from HP

Gave the user admin rights (not sure if this step was necessary)

Deleted the printer and used new driver
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Author Closing Comment

by:HKFuey
ID: 35163923
Thanks for the help
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