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Windows 7 SP1 KB976932 install fails with 800f0826 and 800700b7

Posted on 2011-03-15
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Last Modified: 2012-05-11
I am trying to install SP1 with no success.  I have searched for solutions and tried everything that I could find.  I'd appreciate any advice that would get this done for me.  Here's my activity log which shows what I have tried.  I am also including the CBS.LOG and the HijackThis.LOG.  Let me know if I can get anything else as needed.
1.      Asus NX90Jq
a.      Intel I7 Q740 ACPI x64 processor
b.      8GB RAM
c.      1TB disk (2*500GB ST9500420AS)
d.      Intel 5 Series 4 Port STAT AHCI Controller
e.      NVIDIA GeForce GT 335M
f.      BluRay/DVDRW
g.      Renesas Electronics USB 3.0
h.      NVidia High Definition Audio
i.      YUAN MC570QA ATSC/Analog Hybrid Tuner
j.      UVC 2M WebCam
k.      Atheros AR8131 PCI-E Gb Ethernet Controller
l.      HP 2509 Series Wide LCD Monitor
m.      Two ELAN PS/2 Port Smart-Pads
n.      Mot Composite ADB Interface
o.      Windows 7 Ultimate x64 with Office 2010
2.      Running under System Administrator
3.      Available disk space 28 GB on C: drive.
4.      Ran disk cleanup.
5.      Created System Restore point.
6.      Create Image Backup.
7.      Windows 7 device drivers are all current.
8.      Graphics drivers all current.
9.      Ran KB947821 System Readiness Tool.
10.      Renamed SoftwareDistribution folder.
11.      Power Plan all at “never” and on AC.
12.      Performed Clean Boot with MSConfig.
13.      KB2454826 is installed.
14.      Ran Windows Update Troubleshooter. (Always says a problem is fixed)
15.      N360v5 full scan and then disabled.
16.      Networks disabled, both WLAN and LAN
17.      Installing KB976932
a.      Runs successfully through Reboot.
b.      On reboot, says configuring update do not power off.
c.      At 0%, says Failure Configuring Service Pack / Reverting Changes.
d.      WER: Generating failure report for package status 0x800700b7, source DOQ
e.      Installation was not successful: Error: 0x800f0826
f.      CBS.LOG says
Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
g.      Moved package to SA’s download library then CBS.LOG says
DriverUpdateStageUpdates failed [HRESULT = 0x800700b7 - ERROR_ALREADY_EXISTS]
Doqe: Failed staging driver updates [HRESULT = 0x800700b7 - ERROR_ALREADY_EXISTS]
18.      Earlier attempts without all these steps caused me to have to restore from the prior night’s image backup because attempts to start windows continued to attempt to configure update with Error 0X800f0826.  Upon restore, all of my Windows Updates History had been cleared.  I am not sure why.
19.      Had attempted DISM cleanup but it fails saying it cannot access the file.  My understanding is that this is due to the Windows Update History having been cleared.  DISM needs the %windir% files as well as the installation source file.
CBS-Tuesday-with--SP1-on-SA-Down.zip
hijackthis.log
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Question by:RGRodgers
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Expert Comment

by:ded9
ID: 35144462
Hi,

Run system readiness tool and upload the checksur.log.


Ded9
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Author Comment

by:RGRodgers
ID: 35146998
Done.  It is attached.  Thanks...RG CheckSUR.log
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Expert Comment

by:ded9
ID: 35147482
The log does not contain any errors. Can you run sfc /scannow and check whether you get any errors.

Also uninstall all your security software and then try to install service pack 1. i am checking your cbs.log.

Try it .



Ded9
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Expert Comment

by:ded9
ID: 35147609
Also the log file points to corruption in .net . Try installing latest .net from microsoft and then install service pack 1

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7



Ded9
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by:RGRodgers
ID: 35152651
Okay,

Had already run sfc /scannow successfully.  Neglected to note it in my activity 360 log.

Installed the offered .net install and attempted SP1.  Attempted SP1 install.  Failed with same error.

Ran Norton Removal Tool to remove both Norton 360 v5 and Ghost v15.  Attempted SP1 install.  Failed with same error.

Options?  Thanks...RG
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Expert Comment

by:ded9
ID: 35153758
Try this

Click start-type-LPKSETUP.EXE- Uninstall all the languages except english- Reboot the computer and then install service pack 1.



Ded9
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Accepted Solution

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ded9 earned 500 total points
ID: 35154132
If still having problems then perform inplace upgrade (repair installation) and then install service pack 1.


Ded9
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Author Comment

by:RGRodgers
ID: 35154801
I had already removed all language packs except English before starting this process.

I noted issues with IE9, so I reinstalled it and ran SFC /SCANNOW again which was clean.  I attempted SP1 again which failed, again...

I purchased this system with Windows 7 Home.  I upgraded it to Ultimate using Anytime Upgrade.  Given that, how do I perform an inplace upgrade repair?

Thanks...RG
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Expert Comment

by:ded9
ID: 35155018
delete cbs.log. and then install sp1. It will create a new cbs.log. Upload the new cbs.log.


Ded9
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Expert Comment

by:ded9
ID: 35155028
Make sure there is no trace of any norton product in your computer. Run norton removal tool again.

Also try running subinacl. Restart the computer and then install service pack 1.

http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx


Ded9
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Expert Comment

by:ded9
ID: 35155029
upload cbs persists.log too.


Ded9
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Expert Comment

by:ded9
ID: 35155057
delete cbs.log. and then install sp1. It will create a new cbs.log. Upload the new cbs.log. waiting for the new log


Ded9
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Expert Comment

by:ded9
ID: 35155117
Also did you download sp1 from Microsoft download center or from windows update.


Ded9
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by:RGRodgers
ID: 35164994
Everything I do now is preceded by a Norton Removal and a Clean Boot with Network disabled.  I downloaded SP1 from the download center.

I ran reset.cmd (Subinacl).  I had to do this after Norton Removal and a clean boot to be effective, and still received some errors.  The log was over 3GB, so I have no hope of determining what those errors were.  However, the process was probably 99%+ successful.  And, it apprears that the registry access errors have been resolved.

Referring to the 800700b7 error, I stopped the Automatic Updates process, renamed the SoftwareDistribution folder, and started Automatic Updates.  When this did not resolve the 800700b7 error, I ran Microsoft's Mr. FixIt in aggressive mode.  The result was the same.

I disabled UAC.  No change.  The attached log follows this and all of the above.

I have the Windows 7 Ultimate x64 distribution ISO file.  I mounted it and attempted an inplace upgrade repair.  It simply went to upgrade and did not provide a repair option so I canceled it.  Since that time, my system has become unstable.  And, ALL of the system restore points are gone, again.  Why does that happen with SP1?  Anyway, I have to do an image restore when I get home.

I have spent a week trying to get this done and I know you have spent good time on it as well.  I do appreciate the effort.  I am wondering whether we will be successful.  But, it isn't going to get easier.  Unless I reload the system which I am want to do.  There has to be a key to getting this done.  Thanks for your help...RG


CBS-with-UAC-disabled.zip
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by:ded9
ID: 35165019
" I mounted it and attempted an inplace upgrade repair." To repair the operating system you just need to insert the windows 7 and select upgrade- that repairs your operating system.


Ded9
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by:ded9
ID: 35165118
Checked the log file try this

Dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514


Run the above command in elevated command prompt and then restart the computer and try service pack 1.

Also i would recommend running subinacl again. After running subinacl restart the computer and then install service pack 1.

Make sure you do not have any other security software.


Ded9
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by:RGRodgers
ID: 35165391
Ded9 --

A virtual mount of an ISO file is basically equivalent to inserting and installing the DVD and processing autorun.inf.  Do you mean to say that I should not expect a repair option but just an upgrade?  What would be the resulting impact on my installed systems?

I have run subinacl twice...  And, I have no other security software.

I will try the DISM command and respond.

Thanks...RG
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by:RGRodgers
ID: 35165417
The DISM command is running.  Can you tell me what it is doing and why?  ...RG
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Expert Comment

by:ded9
ID: 35165659
I know virtual mount of an iso file but just imagine when the operating system is repairing the operating system files it might unmount the installation causing more problems.

Best option is to do the repair installation from disc.

" Do you mean to say that I should not expect a repair option but just an upgrade? "

Its only in XP you get repair option not vista and windows 7. So the answer is you will not get repair option but you need to click upgrade which does the same as repair you installation.

Trust me done it more than 100 times. So the option you have to select is upgrade .

dism helps in removing  updates that were partially installed but go ahead with repair installation right now


Ded9

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Author Closing Comment

by:RGRodgers
ID: 35171714
The inplace upgrade did it.  I did use a virtual mount which worked fine.  I was fortunate to have the ISO file through the MAPS program.  Not sure what I would have done otherwise, since I upgraded Home to Ultimate with Anytime Upgrade.  There was no repair option at all, which initially confused me.  And the inplace upgraded backleveled a few things, but nothing that couldn't be handled.  I'd recommend an inplace upgrade prior to installing SP1 if you are having any trouble at all...  Thanks to ded9 for the help!  And, thanks for all those that tried to help me, too.  ...RG
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