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Intermittent Connectivity Problems with Exchange 2003 and Smart Phones

Posted on 2011-03-15
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Last Modified: 2012-06-27
I have a problem with a particular exchange 2003 server. I have two smart phones that are connected up to it...

Nokia E63 that is accessing the server through Mail for Exchange
iPhone that is accessing through the standard Exchange mail account settings

Both phones work fine for a while when hooked up to exchange, but after a week or two, the iPhone intermittently connects, and the Nokia seems to corrupt its mail for exchange. It is possible that both phones are damaged in some way, but in my oppinion, highly unlikely.

I was wondering if anyone has had similar problems, or if anyone has any ideas to further diagnose this issue.
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Question by:lanesys
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7 Comments
 
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Expert Comment

by:MegaNuk3
ID: 35140994
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Accepted Solution

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MegaNuk3 earned 500 total points
ID: 35141020
If the above hotfix doesn't work then refer to this article:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

Especially the AV proactive/background scanning reg key
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Author Comment

by:lanesys
ID: 35147362
Thanks for this, I will try it and let you know how it goes.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35147419
Ok, install the hotfix first and then see if the problem goes away
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Author Comment

by:lanesys
ID: 35150271
We have installed the hotfix, but the iPhone still has the "Cannot get mail... connection to the server failed" message. So I am going to work through the article and will let you know how it goes.
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Assisted Solution

by:MegaNuk3
MegaNuk3 earned 500 total points
ID: 35150626
Make sure you have HTTP Keep Alives on and set to at least 120 seconds.

Does the iPhone have full signal? You can test activeSync from www.testexchangeconnectivity.com
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Expert Comment

by:MegaNuk3
ID: 35390965
Thanks for the points, what was the final resolution? Was it the HTTP keep Alives?
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