Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Intermittent Connectivity Problems with Exchange 2003 and Smart Phones

Posted on 2011-03-15
7
Medium Priority
?
532 Views
Last Modified: 2012-06-27
I have a problem with a particular exchange 2003 server. I have two smart phones that are connected up to it...

Nokia E63 that is accessing the server through Mail for Exchange
iPhone that is accessing through the standard Exchange mail account settings

Both phones work fine for a while when hooked up to exchange, but after a week or two, the iPhone intermittently connects, and the Nokia seems to corrupt its mail for exchange. It is possible that both phones are damaged in some way, but in my oppinion, highly unlikely.

I was wondering if anyone has had similar problems, or if anyone has any ideas to further diagnose this issue.
0
Comment
Question by:lanesys
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
7 Comments
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35140994
0
 
LVL 31

Accepted Solution

by:
MegaNuk3 earned 2000 total points
ID: 35141020
If the above hotfix doesn't work then refer to this article:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

Especially the AV proactive/background scanning reg key
0
 

Author Comment

by:lanesys
ID: 35147362
Thanks for this, I will try it and let you know how it goes.
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35147419
Ok, install the hotfix first and then see if the problem goes away
0
 

Author Comment

by:lanesys
ID: 35150271
We have installed the hotfix, but the iPhone still has the "Cannot get mail... connection to the server failed" message. So I am going to work through the article and will let you know how it goes.
0
 
LVL 31

Assisted Solution

by:MegaNuk3
MegaNuk3 earned 2000 total points
ID: 35150626
Make sure you have HTTP Keep Alives on and set to at least 120 seconds.

Does the iPhone have full signal? You can test activeSync from www.testexchangeconnectivity.com
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35390965
Thanks for the points, what was the final resolution? Was it the HTTP keep Alives?
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This video discusses moving either the default database or any database to a new volume.
Suggested Courses

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question