Solved

Non-Domain user Accessing Server Shares

Posted on 2011-03-15
8
556 Views
Last Modified: 2012-05-11
Hello Experts,

We have a Domain user (has a user account on our domain), that uses his personal laptop (which is not joint to the domain) on site. He has always been able to access server shares (using his login/password). I have setup an outlook profile that he uses to access his mail from his laptop (RPC over HTTP). I have also setup Network printers on his Laptop.
This has work fine for years.  About 6 months ago he upgraded his laptop to a newer Windows 7 (64-bit) laptop.
Which was fine, we reconfigured it and has been able to do everything he did before (email, print, share access).

Now about a week ago (and I don’t know if this is the problem), he updated to Windows 7, SP1.
Now when he came in a few days ago, every time he tries and connect to a share on server or access his mail, it locks up the whole laptop. Not just times out or locks up the task, but the whole laptop is froze. Only way out is to kill the power to laptop.

Something I notice when trying to access shares by run line (\\servername), is it give a “Logon Failure” before you even put in any username (see enclose attachment).
Doesn’t matter if you put in “DomainName\username”


User does have permissions to shares and has access them many times in the past.
I have check the logs (event viewer) and only things showing up here is, unexpected shutdown from killing the power to Laptop and I do have a event ID 529, Source Security in the “Security” logs. (Unkonw user name or bad password)

I can log on to any domain computer and access server shares with his username and password.
I have tried with windows firewall on/off (doesn’t matter)
There is no internal corp firewalls to cross (just to outside world and user can access internet fine)

Anyone have any ideas where this went south?

Thanks

  Fubr
 LogonFailure EventID529
0
Comment
Question by:Fubr
8 Comments
 
LVL 5

Accepted Solution

by:
KPAYNE123 earned 250 total points
Comment Utility
Make sure that the workgroup name is the same as the domain and that should work.
0
 
LVL 32

Expert Comment

by:it_saige
Comment Utility
Also...

Try using "net use * /delete" to ensure that you have removed all previous network connections and reattempt a connection to the network resource(s).

-saige-
0
 
LVL 12

Assisted Solution

by:Sommerblink
Sommerblink earned 250 total points
Comment Utility
Also, check with the credential manager (in control panel) and delete any past references to that share from there.
0
 
LVL 3

Expert Comment

by:shjacks55
Comment Utility
http://support.microsoft.com/kb/2492702 ?
not sure why BAD laptop freezes completely on failed login, sounds like another network component on the laptop. You've tried his username and password on the interior network however you don't say that you have tried logging in from a remote desktop?
Have you tried running msconfig or "safe mode with networking"?
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:Fubr
Comment Utility
I tried the “net use */delete” and got error (can’t find computer)
I did change the workgroup name to domain name (DomainName), and it did not work.
(Still lock up laptop)
I check the credential manager and removed references (still no go)

I did find that (after changing workgroup name) that if I logon to server shares with FQDN (DomainName.local\username), that I could access shares and then, it didn’t matter what I access. I could use DomainName\Username on anything else (even email).
Like once it authenticated (or got token) it new who this user was.

Shjacks55, I think you mean mstsc (for msconfig), and I will try this and the safe mode with networking shortly, to see what happens.

I can’t believe everything could go so south after been working so good for 6 months
(still could be something with SP1, I guess)

Fubr
0
 
LVL 32

Expert Comment

by:it_saige
Comment Utility
Did you type:

C:\>net use * /delete

or

C:\>net use */delete

If you used the second one you missed a space between the * and the /.

-saige-
0
 

Author Comment

by:Fubr
Comment Utility
My bad it_saige, I did miss the space. Ran it (net use * /delete) again and it said:
"nothing in list"

shjacks55, I was able to log in using mstsc to remote computer.
I was also able to restart and use "safe mode with networking", using DomainName\username.

Going back into the credential manager, there is a entry under "ServerName" that has "DomainName.local\Username" now.
0
 

Author Comment

by:Fubr
Comment Utility
User has no issues at home, and is getting along fine now.

I will split the points up with KPANYE123 and Sommerblink.
I couldn't do anything before changing the workgroup name and Once I removed the entry in Credential manager and log in with FQDN\username it seems to add the entry to credential manager.

All good advice and alway enjoy the feed back.

Thanks Fellas

 Fubr
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

The HP utility "HP Lights-Out Online Configuration Utility for Windows Server 2003/2008" could be of great use when it comes to remotely configure a HP servers ILO WITHOUT rebooting the server. We would only need to create and run scripts using thi…
This may not be a text book method to resolve VSS backup issues but it seemed to have worked on few of the Windows 2003 servers we had issues while performing a Volume Shadow Copy backup. If you have issues while performing a shadow copy backup usin…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now