Solved

IE9 printing problem

Posted on 2011-03-15
19
3,160 Views
Last Modified: 2012-05-11
I just installed IE9 and I get an error when printing to a Canon MF8170C on all web pages. An Error has occurred in the script on this page. Line 2107. Error: your file waiting to be printed was deleted. URL: res://ieframe.dll/preview.js.  I can print to any other printer on my network. Was working in IE8. Tried uninstalling and reinstalling IE9.
0
Comment
Question by:alfred-bsp
  • 8
  • 7
  • 3
  • +1
19 Comments
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
What is the OS? 32 bit or 64 bit?

IE9 English version? 32 bit or 64 bit?
0
 
LVL 75

Expert Comment

by:Michel Plungjan
Comment Utility
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
IE9 is not beta anymore. Please see the link.

http://windows.microsoft.com/en-US/internet-explorer/products/ie/home

I do not have any problem in printing Yahoo page from my IE9 in Windows Vista.

The problem might be IE9 might not be compatitble with some website. Please try to launch IE9 in "Compatibility View" and try to print again.

Click Tools -> Compatibility View
0
 
LVL 75

Expert Comment

by:Michel Plungjan
Comment Utility
Jackie: Can you print with a PCL printer. that is what my link was about
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
Can you print with a PCL printer? <- Yes, in my Windows Vista.

I do not want to install IE9 in another computer running Windows 7 which is joined to a domain.
0
 
LVL 75

Expert Comment

by:Michel Plungjan
Comment Utility
What I meant to say was that it seems more an issue with IE9 and certain printers than with certain web pages
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
I do not have a Canon MF8170C in my work environment to try. But, my idea is that printer driver is more or less similar as the printer language is rather generic in nature (PCL5, PCL6, etc.).
0
 

Author Comment

by:alfred-bsp
Comment Utility
@Jackieman: Its Win7 Ultimate 64 bit. IE9 comes with both 32 and 64 bit. I tied both. Same problem.
0
 

Author Comment

by:alfred-bsp
Comment Utility
@mplungjan: Yes it does look like a lot of people have this issue. I did call Microsoft and they concluded it was a problem with the Canon drivers and that I should call Canon. But I see people are having this problem with other printers. I am seeing Lexmark printers having this problem a lot.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
Have you tried to print under "Compatability view"? all websites have problem? have you tried to print pages in yahoo.com?
0
 

Author Comment

by:alfred-bsp
Comment Utility
@jackieman: I am aware that IE9 is not Bata anymore. I am having this problem on all websites. I did try compatability view.
0
 

Author Comment

by:alfred-bsp
Comment Utility
jackieman: I just tried compatabilty view on yahoo.com and same printing problem. It seems to be a problem with the driver. I can print on an HP5000 and an HP4050 in my office using the generic HP driver.
0
 

Author Comment

by:alfred-bsp
Comment Utility
mplungjan: Its definitely a problem with IE and certain printers. It happens on ALL web pages.
0
 

Author Comment

by:alfred-bsp
Comment Utility
I'm wondering if its a problem with IE9 - Win7 Service pack 1 and certain printers. I am going to try uninstalling service pack 1 and see if that fixes it.
0
 
LVL 41

Accepted Solution

by:
Jackie Man earned 500 total points
Comment Utility
Then, my wild guess is that the print processor for canon or lexmark printers cannot cope with SP1.
0
 

Author Comment

by:alfred-bsp
Comment Utility
I uninstalled Service pack 1 and have the same problem. So it's not SP1.
0
 

Author Comment

by:alfred-bsp
Comment Utility
Microsoft just came out with a patch for this problem.  It's a problem with most Canon printers and IE9.
http://support.microsoft.com/kb/2522422
0
 

Expert Comment

by:PrebenR
Comment Utility
I have the same problem on two different computers:
Computer 1:
Dell XPS running 7 Home Premium and IE9
Computer 2:
Lenovo T500 running 7 Prof., IE9
Both are laptops trying to print through the network to a desktop computer, Dell that has a Ricoh CL 2000 laser printer installed.
0
 
LVL 41

Expert Comment

by:Jackie Man
Comment Utility
@PrebenR

Post a new question if you still have the problem.
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

Problem I downloaded the Microsoft Internet Explorer 9 Beta, today, to give it a test drive and maybe write a review for the site, and it failed miserably and got stuck in a crash restart loop. The error message given is as illustrated below i…
Do you come here a lot? Are you lazy like me and don't want to go through the "trouble" of having to click your Dock's Safari icon and then having to click your Experts Exchange Favorites bookmark to get here? Well then this article is for you.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now