Solved

Samsung smartphone calendar not syncing

Posted on 2011-03-15
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Last Modified: 2012-08-14
I have a user with a smartphone that won’t sync. It’s a Samsung Facinate Sch 1500 running Android 2.1. The Auto-sync button was selected and the company email configuration settings are correct and it accepts all certificates. It was syncing consistently but now it will not sync automatically anymore after testing the calendar with updated entries.

Heeeeeeeeeeeeelp!
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Question by:Tech_20
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Expert Comment

by:jpg526
ID: 35338913
how about "background data" options?
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Author Comment

by:Tech_20
ID: 35368021
I'll check, thanks. The user has not been as available as before so this one may take a while.
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Tech_20 earned 0 total points
ID: 35441114
FOUND IT!!!

On this phone, the most important option can be found by navigating to..

Settings/Account & Sync/(corporate email account)/Account Settings/Email Check frequency and ensure “Automatic (push)” is selected.

Any other option will sync email but NOT the Calendar. The Calendar sync is heavily dependent on this email setting.
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Author Closing Comment

by:Tech_20
ID: 35465188
Thanks jpg526 for your attempt to help.
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