Solved

Outlook cannot connect "Outlook must be online or connected" error

Posted on 2011-03-15
6
2,355 Views
Last Modified: 2012-05-11
So ive done some research via google and i cannot find a solution to this problem.

Whenever i try to connect to my exchange 2003 server with my outlook 2010 client i get the error:
"The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action"

This error also occured on outlook 2007. I upgraded in hopes that the problem would be resolved but i had no luck. Outlook is setup for an http connection and the cert was manually installed by me into the appropriate cert stores. i have tried with windows firewall off, and with specific rules with the firewall on. No matter how many times i blow away the profile and start from scratch i get the same error.

I am running windows 7 pro with office 2010.
The exchange server is a SBS 2003 box.

Any help is appreciated.
Thanks.


0
Comment
Question by:new435
  • 3
  • 2
6 Comments
 
LVL 7

Accepted Solution

by:
waleeda earned 333 total points
ID: 35141709
0
 

Author Comment

by:new435
ID: 35141764
waleeda -

I surfed around there earlier but when i try the fix it button it says that the fix does not apply to my OS, manually, there is no RPC folder under the registry in that location.
0
 
LVL 7

Assisted Solution

by:waleeda
waleeda earned 333 total points
ID: 35141783
ok please check the below Microsoft KB

http://support.microsoft.com/kb/927481

0
Free book by J.Peter Bruzzese, Microsoft MVP

Are you using Office 365? Trying to set up email signatures but you’re struggling with transport rules and connectors? Let renowned Microsoft MVP J.Peter Bruzzese show you how in this exclusive e-book on Office 365 email signatures. Better yet, it’s free!

 

Author Comment

by:new435
ID: 35141885
That is also a no go....

Thanks.
0
 
LVL 4

Assisted Solution

by:dailypcguy
dailypcguy earned 167 total points
ID: 35142504
Have a look at this thread. Basically it proposes to
1. Change the connection setting in Outlook 2010 to NTLM, close Outlook and restart PC
2. If that doesn't work, additionally disable data encryption.

http://social.technet.microsoft.com/forums/en-us/outlook/thread/EE139EC8-EBA5-4BCB-BF0C-0D6BBE907914

Hope it works for you!
0
 

Author Closing Comment

by:new435
ID: 35172339
It turns out there was a setting that i had configured incorrectly. In addition, when i corrected the settings, Outlook ignored me and i had to reinstall to get it to accept the correct settings. Gotta love Microsoft...
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now