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katleesFlag for United States of America

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Getting decline notice before receipt is sent

We are moving our store from OsCommerce to ZenCart and have it 99% done. We have an authorize.net merchant account and everything is inputted for Authorize.net (SIM) method of payment. The ONLY glitch we are having is if someone goes through the checkout process, they are emailed a receipt and so is the admin - this is all good. But if the card is declined, we dont' find out til the next day in Authorize.net How can we stop the transaction and notify the client right away if their card is declined so no receipt or notice of order goes out unless the card is approved?
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coreybryant
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How to set up the Authorize.net SIM payment module might help.

I don't know if you are using the staging servers or your live account though.  Even though the staging servers should act the same as the live account, sometimes there are some issues.

If you are doing a live transaction (and you have Authorize.net not checking cards), this might be an issue.  If you are working on your live account, you might contact Authorize.net to see what is happening.  They will be able to see what you transmit and what they send back.
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Thanks corey - we have gone through these steps. Authorize.net isn't being any help at all. I'll see if I can get a different help person this time.
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coreybryant
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