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Outlook 2010 BCM Search Options

Posted on 2011-03-15
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Last Modified: 2012-05-11
Is there a way to enable an "auto-suggest" feature while searching for a contact in Outlook 2010 BCM.  A customer migrated from an old version of Goldmine to BCM2010 and says when he searches for a contact in BCM it does not give him suggestions as he types.  I guess his very old version of Goldmine did indeed do this.

Not sure if this is an option for Outlook or if there is a third-party add-on or ???.  Looking for thoughts, suggestions etc.

Thank you.

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Question by:valco
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4 Comments
 
LVL 12

Expert Comment

by:GMGenius
ID: 35146456
If by very old version of GoldMine you mean 6.x or below and Standard (dBase) then yes the search center would show results as you typed.

As for the original question , sorry I personally dont know, but I would suggest you check that the indexing is enabled on outlook , this might/should be the reason why search does not return quick results.

Outlook usually prompts to enable this feature and I believe its a Windows search based feature but not entirely sure.
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Author Comment

by:valco
ID: 35152338
Yes, I believe the old version of software they were utlizing was Goldmine 4.0 STD dbase.  The reason for going with Outlook BCM was to bring them current and utilize a more current program.  Unfortunately, the owner hates the way BCM searches but yet all of the other employees are fine with it.  

I did confirm that the W7 machine is indeed indexing and the results are pretty quick, however, it does not suggest as he types.  Don't believe I will be able to provide the answer he is looking for from the research I have done.  Just wanted to see if anyone here had any other suggestions.
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LVL 12

Accepted Solution

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GMGenius earned 2000 total points
ID: 35152415
GoldMine search didnt exactly suggest as you type, but the search results would jump to the nearest match, due to the nature of dBase GoldMine could find the location in the contact set quickly as the search fields where indexed.

I have seen this same problem with search with clients who moved from Standard dBase to SQL (Enterprise versions) and the search only happened when you hit return and not as you typed.

Unfortunately when you change systems you have to understand the new system is different

In this case BCM is not GoldMine so it cannot do what GoldMine could do :)
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Author Comment

by:valco
ID: 35177420
OK...confirmed what I had thought.  Thanks for the detail GMGenuis.
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