Solved

Windows Pic and Fax viewer won't print

Posted on 2011-03-15
6
408 Views
Last Modified: 2012-05-11
After WPFV opens an image and I click on print it just hangs  and It gives me that run dll as an app error.  I have to end task on the TIF file. If I save the file and reopen, it prints as it should. I've been searching all day and can't find the fix.

Im using XP spk3 with Office 2007

Thanks for your time

0
Comment
Question by:mycitizensIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 70

Assisted Solution

by:Merete
Merete earned 500 total points
ID: 35146909
Hi mycitizensIT
does this assist you
When you try to open a fax that is a TIFF file in Microsoft Office Document Imaging, the fax opens in the Windows Picture and Fax Viewer instead
This issue occurs because TIFF files are not associated with Microsoft Office Document Imaging.
To resolve this issue, follow these steps:
Right-click the TIFF file that you want to open.
Point to Open With, and then click Choose Program.
In the Programs list, click Microsoft Office Document Imaging.
Click to select the Always use the selected program to open this kind of file check box, and then click OK.
Source
http://support.microsoft.com/kb/928718
0
 

Author Comment

by:mycitizensIT
ID: 35148266
My issue is when I open a tiff file it opens in WPFV okay, but it will not print and hangs with the dll as app error. I have to go to task manager and end task on the tiff file. When I try your suggestion, my option to always use to open is greyed out. And I double checked to make sure I was using admin login.

Thank you
0
 
LVL 70

Accepted Solution

by:
Merete earned 500 total points
ID: 35152979
Microsoft Office Document Imaging may not be installed,  you dont get the print wizard ?.
here is a work around that may assist you it is not exactly the same problem but printing the Tiff is the same problem
 
http://social.technet.microsoft.com/Forums/en/itprovistaprinting/thread/b3c979c2-7286-4606-b4d8-a670f022c1fe
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Assisted Solution

by:mycitizensIT
mycitizensIT earned 0 total points
ID: 35155423
Thank you Merete, it works great now. I appreciate the help.
0
 

Author Closing Comment

by:mycitizensIT
ID: 35187249
my options for file associate were greyed out so I had to edit the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Policies\Explorer
Value Name: NoFileAssociate
Data Type: REG_DWORD
Value Data: 0 or 1
0 = The user can add, delete, and change file type associations.
1 = The user cannot add, delete, or change file type associations.
0
 
LVL 70

Expert Comment

by:Merete
ID: 35188235
Excellent mycitizensIT
very happy to hear it worked
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question