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Windows Pic and Fax viewer won't print

Posted on 2011-03-15
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Last Modified: 2012-05-11
After WPFV opens an image and I click on print it just hangs  and It gives me that run dll as an app error.  I have to end task on the TIF file. If I save the file and reopen, it prints as it should. I've been searching all day and can't find the fix.

Im using XP spk3 with Office 2007

Thanks for your time

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Question by:mycitizensIT
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by:Merete
Merete earned 500 total points
ID: 35146909
Hi mycitizensIT
does this assist you
When you try to open a fax that is a TIFF file in Microsoft Office Document Imaging, the fax opens in the Windows Picture and Fax Viewer instead
This issue occurs because TIFF files are not associated with Microsoft Office Document Imaging.
To resolve this issue, follow these steps:
Right-click the TIFF file that you want to open.
Point to Open With, and then click Choose Program.
In the Programs list, click Microsoft Office Document Imaging.
Click to select the Always use the selected program to open this kind of file check box, and then click OK.
Source
http://support.microsoft.com/kb/928718
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Author Comment

by:mycitizensIT
ID: 35148266
My issue is when I open a tiff file it opens in WPFV okay, but it will not print and hangs with the dll as app error. I have to go to task manager and end task on the tiff file. When I try your suggestion, my option to always use to open is greyed out. And I double checked to make sure I was using admin login.

Thank you
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Accepted Solution

by:
Merete earned 500 total points
ID: 35152979
Microsoft Office Document Imaging may not be installed,  you dont get the print wizard ?.
here is a work around that may assist you it is not exactly the same problem but printing the Tiff is the same problem
 
http://social.technet.microsoft.com/Forums/en/itprovistaprinting/thread/b3c979c2-7286-4606-b4d8-a670f022c1fe
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Assisted Solution

by:mycitizensIT
mycitizensIT earned 0 total points
ID: 35155423
Thank you Merete, it works great now. I appreciate the help.
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Author Closing Comment

by:mycitizensIT
ID: 35187249
my options for file associate were greyed out so I had to edit the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Policies\Explorer
Value Name: NoFileAssociate
Data Type: REG_DWORD
Value Data: 0 or 1
0 = The user can add, delete, and change file type associations.
1 = The user cannot add, delete, or change file type associations.
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Expert Comment

by:Merete
ID: 35188235
Excellent mycitizensIT
very happy to hear it worked
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