Solved

Rightfax 8.7 will not forward fax to e-mail

Posted on 2011-03-15
6
1,803 Views
Last Modified: 2012-05-11
We're currently using Rightfax version 8.7 with Exchange 2003 and it's working fine. We're in the process of migrating over to Exchange 2007. When configuring the settings in the Rightfax Enterprise Fax Manager to point to the Exchange 2007 server, faxes no longer go to e-mail. We're able to receive faxes through the Rightfax FaxUtil software but it no longer forwards the faxes to our users e-mail accounts.

From what I've found, there are only two places in the 'Rightfax Enterprise Fax Manager' where information about Exchange is requested. Those two places are;

'Rightfax E-mail Gateway Module' where it's requesting the
Server Address: (IP of the server)
FROM messages: (e-mail address)
Default Username: (username)
POP3 mailbox name: (username)
Password: (password).

Rightfax eTransport Module
SMTP Hostname: (servername.domain.com)
Account: (username)
Password: (password)

I'm assuming that the information above would simply have to be changed to point to the Exchange 2007 box and the IP of the Rightfax server would need to be added to a relay for this to work, however, that's not the case. If anyone has any suggestions or advice I'm all ears. Thanks for reading.
0
Comment
Question by:hgkgsupport
6 Comments
 
LVL 7

Accepted Solution

by:
waleeda earned 500 total points
Comment Utility
you should have the Rfax connector installed on the Exchange HUB Server, and thin client for RFax application should be installed on the client machine
0
 

Author Comment

by:hgkgsupport
Comment Utility
Waleeda, Thanks for the suggestion. Do you have any idea where I could find a connector? I looked into the Exchange 2003 server and didn't see once installed there. Is this something specific to Exchange 2007?
0
 
LVL 7

Expert Comment

by:waleeda
Comment Utility
the exchange connector it should automatically installed when you install the right fax agent on the HUB Server
0
 

Expert Comment

by:etch626
Comment Utility
I setup my inbound faxes to go through a local SMTP server.  Then you don't need to use any connectors.
0
 
LVL 68

Expert Comment

by:Qlemo
Comment Utility
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now