Rightfax 8.7 will not forward fax to e-mail
Posted on 2011-03-15
We're currently using Rightfax version 8.7 with Exchange 2003 and it's working fine. We're in the process of migrating over to Exchange 2007. When configuring the settings in the Rightfax Enterprise Fax Manager to point to the Exchange 2007 server, faxes no longer go to e-mail. We're able to receive faxes through the Rightfax FaxUtil software but it no longer forwards the faxes to our users e-mail accounts.
From what I've found, there are only two places in the 'Rightfax Enterprise Fax Manager' where information about Exchange is requested. Those two places are;
'Rightfax E-mail Gateway Module' where it's requesting the
Server Address: (IP of the server)
FROM messages: (e-mail address)
Default Username: (username)
POP3 mailbox name: (username)
Rightfax eTransport Module
SMTP Hostname: (servername.domain.com)
I'm assuming that the information above would simply have to be changed to point to the Exchange 2007 box and the IP of the Rightfax server would need to be added to a relay for this to work, however, that's not the case. If anyone has any suggestions or advice I'm all ears. Thanks for reading.