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ntldr is missing after first reboot using Dell system build and update utility 4.6

Posted on 2011-03-15
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Last Modified: 2012-05-11
After booting to the SBUU 4.6 DVD, running the RAID configuration, selecting an OS, clicking Continue and letting it run is course, including the installation of the OS support pack.

Upon the system automatically ejecting the SBUU DVD and rebooting I get the NTLDR not found message.  It does not prompt me for the Window Server 2008 R2 media.

This is not allowing me to install the Windows Server 2008 R2 OS on the server.

Items used
Dell pe2850
Dell Systems Build and Update Utility 4.6
Valid Windows Server 2008 R2 media

Thank you for your help,

Troy
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Question by:tbudo
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Expert Comment

by:PowerEdgeTech
ID: 35142872
Easiest way to install 2008R2 on a 2850 is directly from the OS DVD - it is very hit/miss using SBUU/OS Support Pack.  You will need the RAID driver when it tells you it can't find any hard drives, but that is all you should need.

PERC 4e/Di RAID driver (you must configure and initialize RAID before booting to the OS install DVD):
http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R227150&SystemID=PWE_PNT_P3C_2850&servicetag=&os=WS8R2&osl=en&deviceid=6395&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=35&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=326367

If you really want to use the installation utility to install, then I'd recommend using SMTD (System Management Tools and Documentation - it contains SBUU and everything else needed to install on one disk, albeit a large one):
http://support.dell.com/support/downloads/format.aspx?c=us&cs=04&l=en&s=bsd&deviceid=17861&libid=36&releaseid=R299018&vercnt=4&formatcnt=0&SystemID=PWE_PNT_P3C_2850&servicetag=&os=WS8R2&osl=en&catid=-1&dateid=-1&typeid=-1&formatid=-1&impid=-1&checkFormat=true

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Author Comment

by:tbudo
ID: 35142924
Thanks,

I contacted Dell this morning about downloading this SMTD (System Management Tools and Documentation file, and the link leads to file not found.  The Dell rep was getting the same result.

I'll try using the OS Install media only.

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Expert Comment

by:PowerEdgeTech
ID: 35142957
You can download the individual pieces directly from their FTP site here - they seem to be working for me:
Image 1:  http://ftp.dell.com/secure/sysman/OM_6.4.0_SMTD_A00.iso.001
Image 2:  http://ftp.dell.com/secure/sysman/OM_6.4.0_SMTD_A00.iso.002

For the time and trouble of downloading SMTD though, it is much easier to simply install from the 2008R2 DVD.
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Author Comment

by:tbudo
ID: 35143007
The link in your previous reply is for 6.5, the above links are for 6.4.

Just tried to install using just using the OS DVD and got a message the reads "Setup was unable to create a new system partition or locate an existing system partition.  See setup log files for more information."

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Expert Comment

by:PowerEdgeTech
ID: 35143033
True enough ... I didn't realize they had released 6.5.  Either version would work.

Did you configure and initialize the RAID array in CTRL-M before booting to the OS DVD?  Did you get to the point of loading the RAID driver?
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Author Comment

by:tbudo
ID: 35143043
Ye, used Ctrl+M, and loaded the RAID drive.
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Expert Comment

by:PowerEdgeTech
ID: 35143119
Exactly when do you see that message?  After loading the RAID drivers, are you creating a partition on which to install or are you selecting the whole Unpartitioned Space, letting Windows format the partition?  You might try choosing Repair your computer (instead of Install Now) and using DiskPart to try and create a partition.

Also, what is your RAID firmware at (CTRL-M, Objects, Adapter, Other Adapter Information (?))?  Some older firmware versions are not supported by the newer drivers.

Also, do you have a DRAC installed?

And just to be clear ... in CTRL-M, you used Configure (Easy or View/Add) to configure RAID, then  used the Initialize option in the main Management Menu to initialize the array?  You might also give it 10-15 minutes to get far enough into the initialization before installing Windows.
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Accepted Solution

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tbudo earned 0 total points
ID: 35151961
Thank you for all you great ideas.  However, because I had previously used the Dell SBUU DVD and installed Server 2008 R2, I decided to configure the server as it was at that time.  The only change was that I had added an eSATA card for 4 external drives after the OS was originally installed.  After removing this hardware I was able to use the SBUU DVD and install the OS as it did the first time, by rebooting and then prompting me to insert the MS server media.  Not sure how that may have affected the previous attempts but the OS is now installed.  
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Expert Comment

by:PowerEdgeTech
ID: 35151974
Glad you got it sorted.
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Expert Comment

by:PowerEdgeTech
ID: 35152817
Again, I'm glad you got it, and shame on me for not asking the basic/simple "is it plugged in" kind of questions.  But just for clarification for those who happen across this thread, outside of the external/peripheral device oversight, any of the above methods (SBUU, OS DVD/USB, SMTD) would normally work.
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Author Comment

by:tbudo
ID: 35152834
I would strongly agree.
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Author Closing Comment

by:tbudo
ID: 35178830
I was able to resolve this issue on my own.
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