Spiceworks has install a Desktop SSL Certificate and is showing on our 404 Error page

Spiceworks all of a sudden has started showing on all our 404 pages for some reason. Additionally, it or someone within the office has installed a certificate that is causing web-wide certificate revocation errors. Image of 404 page is attached. Contrary to what it says we have CSS scripts, etc enabled. Everything is factory default on the settings for IE8.

IE 8
Win 7 Pro
Workgroup
SW---404.GIF
LVL 31
Blue Street TechLast KnightAsked:
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remixedcatConnect With a Mentor Commented:
disable the service and see what happens.
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remixedcatCommented:
is protected mode on in IE8?
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ded9Commented:
Check date, time and timezone. Boot the computer in safe mode with networking and check.


Ded9
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remixedcatCommented:
ded9 I don't see how safe mode would impact that. sorry.

I still think they should check these settings:


E-SS-0872698967.jpg
E-SS-087228967.jpg
E-SS-087224767.jpg
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Blue Street TechLast KnightAuthor Commented:
@ALL: the only common denominator is that Spiceworks is setup on the two computers having this issue. The other computers that Spiceworks were not installed on don't have any issue. I thoroughly compared the IE config with other PCs not running Spiceworks – can’t find different settings, except a certificate under Personal section within Content >> Certificates. They are self-sign for encryption purposes?.

@remixedcat: Hi. Protected mode on in IE8 is ON. I have uninstalled/re-installed IE8, have reset IE, and have reverted back to default on all settings. Your last image was different than mine. By default (i presume) both Download unsigned ActiveX controls; and Initialize & script ActiveX controls not marked as safe for scripting = Disable. I set them to Prompt and Enable accordingly. Restarted IE – no change.

@ded9: Hello, i have checked time - no issues and went ahead and re-sync'd time. No change.
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ded9Commented:
Did you check in safe mode with networking.


Ded9
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Blue Street TechLast KnightAuthor Commented:
@ded9: not yet. I will do that now. Thanks for the reminder!
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ded9Commented:
Also can try this step.


To clear the certificate error go to Tools --> Internet Options from the menu of IE 8.

Click on the Advanced tab and scroll down to the security section.

Clear the boxes for: "Check for publisher's certificate revocation" and "Check for server certificate revocation".


Click Apply and Ok.

Restart  internet explorer and browse the website

Ref
http://www.ehow.com/how_5359047_fix-internet-explorer-certificate-error.html


Ded9
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Blue Street TechLast KnightAuthor Commented:
@ded9: Clear the boxes - no change. In Safe Mode (which i am still in) i noticed a few things:
Window Time was not running (Manual/Stopped) - not sure if this is normal in Safe Mode;
None of the issue occur in safe mode w/networking - no wierd 404 pages and no issues with SSL sites or certificate warnings.

I already checked addons - there are no abnormals or spiceworks
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Blue Street TechLast KnightAuthor Commented:
BTW: date, time & time zone are all correct.
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Blue Street TechLast KnightAuthor Commented:
im thinking spiceworks running as a service may play into this since its disabled in safe mode too.
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ded9Connect With a Mentor Commented:
Now we know that there is a third party software that is causing this problem could be a security software or unwanted software at startup.

Do clean boot in normal mode.

Clean Boot Process
Click Start-msconfig-click on services tab -put a check on hide all microsoft services and then click disable add. Click on startup tab and disable all.

Restart the computer.


Now check whether you can browse  that website.

If yes then enable two services and two startup items at a time. Restart the computer during this process. Find out which service or startup item is causing this problem.

Try it

Ded9
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Blue Street TechLast KnightAuthor Commented:
@ALL: i was correct, i disabled spiceworks service and everything works properly now.

But i obviously need spiceworks running...so not sure what to do now.
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remixedcatCommented:
contact them for help. let them know of this problem so they know of it.
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Blue Street TechLast KnightAuthor Commented:
i already did :)
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remixedcatCommented:
great!
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Blue Street TechConnect With a Mentor Last KnightAuthor Commented:
I figured it out. I changed the ports from 80/443 to 9675/9676 for (http/https) access to spiceworks. Maybe this is something spiceworks does by design. ???

Thanks for you help everyone!
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Blue Street TechLast KnightAuthor Commented:
im splitting the points even though i fiugred out the final solution, remixedcat helped me pinpoint the service and ded9 took me down that path with his safe mode guidence.

Many thanks to you both!
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Blue Street TechLast KnightAuthor Commented:
I found the final solution. Changing the ports from 80/443 to 9675/9676 (http/https) removed the service from taking over the internet functions but still allows access to spiceworks.
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