Solved

Spiceworks has install a Desktop SSL Certificate and is showing on our 404 Error page

Posted on 2011-03-15
19
912 Views
Last Modified: 2012-05-11
Spiceworks all of a sudden has started showing on all our 404 pages for some reason. Additionally, it or someone within the office has installed a certificate that is causing web-wide certificate revocation errors. Image of 404 page is attached. Contrary to what it says we have CSS scripts, etc enabled. Everything is factory default on the settings for IE8.

IE 8
Win 7 Pro
Workgroup
SW---404.GIF
0
Comment
Question by:diverseit
  • 10
  • 5
  • 4
19 Comments
 
LVL 11

Expert Comment

by:remixedcat
ID: 35146159
is protected mode on in IE8?
0
 
LVL 30

Expert Comment

by:ded9
ID: 35146929
Check date, time and timezone. Boot the computer in safe mode with networking and check.


Ded9
0
 
LVL 11

Expert Comment

by:remixedcat
ID: 35146948
ded9 I don't see how safe mode would impact that. sorry.

I still think they should check these settings:


E-SS-0872698967.jpg
E-SS-087228967.jpg
E-SS-087224767.jpg
0
 
LVL 24

Author Comment

by:diverseit
ID: 35150837
@ALL: the only common denominator is that Spiceworks is setup on the two computers having this issue. The other computers that Spiceworks were not installed on don't have any issue. I thoroughly compared the IE config with other PCs not running Spiceworks – can’t find different settings, except a certificate under Personal section within Content >> Certificates. They are self-sign for encryption purposes?.

@remixedcat: Hi. Protected mode on in IE8 is ON. I have uninstalled/re-installed IE8, have reset IE, and have reverted back to default on all settings. Your last image was different than mine. By default (i presume) both Download unsigned ActiveX controls; and Initialize & script ActiveX controls not marked as safe for scripting = Disable. I set them to Prompt and Enable accordingly. Restarted IE – no change.

@ded9: Hello, i have checked time - no issues and went ahead and re-sync'd time. No change.
0
 
LVL 30

Expert Comment

by:ded9
ID: 35150850
Did you check in safe mode with networking.


Ded9
0
 
LVL 24

Author Comment

by:diverseit
ID: 35150866
@ded9: not yet. I will do that now. Thanks for the reminder!
0
 
LVL 30

Expert Comment

by:ded9
ID: 35150923
Also can try this step.


To clear the certificate error go to Tools --> Internet Options from the menu of IE 8.

Click on the Advanced tab and scroll down to the security section.

Clear the boxes for: "Check for publisher's certificate revocation" and "Check for server certificate revocation".


Click Apply and Ok.

Restart  internet explorer and browse the website

Ref
http://www.ehow.com/how_5359047_fix-internet-explorer-certificate-error.html


Ded9
0
 
LVL 24

Author Comment

by:diverseit
ID: 35151114
@ded9: Clear the boxes - no change. In Safe Mode (which i am still in) i noticed a few things:
Window Time was not running (Manual/Stopped) - not sure if this is normal in Safe Mode;
None of the issue occur in safe mode w/networking - no wierd 404 pages and no issues with SSL sites or certificate warnings.

I already checked addons - there are no abnormals or spiceworks
0
 
LVL 24

Author Comment

by:diverseit
ID: 35151125
BTW: date, time & time zone are all correct.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 24

Author Comment

by:diverseit
ID: 35151136
im thinking spiceworks running as a service may play into this since its disabled in safe mode too.
0
 
LVL 11

Accepted Solution

by:
remixedcat earned 250 total points
ID: 35151235
disable the service and see what happens.
0
 
LVL 30

Assisted Solution

by:ded9
ded9 earned 250 total points
ID: 35151329
Now we know that there is a third party software that is causing this problem could be a security software or unwanted software at startup.

Do clean boot in normal mode.

Clean Boot Process
Click Start-msconfig-click on services tab -put a check on hide all microsoft services and then click disable add. Click on startup tab and disable all.

Restart the computer.


Now check whether you can browse  that website.

If yes then enable two services and two startup items at a time. Restart the computer during this process. Find out which service or startup item is causing this problem.

Try it

Ded9
0
 
LVL 24

Author Comment

by:diverseit
ID: 35151771
@ALL: i was correct, i disabled spiceworks service and everything works properly now.

But i obviously need spiceworks running...so not sure what to do now.
0
 
LVL 11

Expert Comment

by:remixedcat
ID: 35151822
contact them for help. let them know of this problem so they know of it.
0
 
LVL 24

Author Comment

by:diverseit
ID: 35151847
i already did :)
0
 
LVL 11

Expert Comment

by:remixedcat
ID: 35151906
great!
0
 
LVL 24

Assisted Solution

by:diverseit
diverseit earned 0 total points
ID: 35152349
I figured it out. I changed the ports from 80/443 to 9675/9676 for (http/https) access to spiceworks. Maybe this is something spiceworks does by design. ???

Thanks for you help everyone!
0
 
LVL 24

Author Comment

by:diverseit
ID: 35152366
im splitting the points even though i fiugred out the final solution, remixedcat helped me pinpoint the service and ded9 took me down that path with his safe mode guidence.

Many thanks to you both!
0
 
LVL 24

Author Closing Comment

by:diverseit
ID: 35178837
I found the final solution. Changing the ports from 80/443 to 9675/9676 (http/https) removed the service from taking over the internet functions but still allows access to spiceworks.
0

Featured Post

Free camera licenses with purchase of My Cloud NAS

Milestone Arcus software is compatible with thousands of industry-leading cameras for added flexibility. Upon installation on your My Cloud NAS, you will receive two (2) camera licenses already enabled in the software. And for a limited time, get additional camera licenses FREE.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Robocopy questions 45 124
Sudden performance loss on a Vista system. 14 116
lync, outlook 1 19
iPad Won't Connect 16 40
OfficeMate Freezes on login or does not load after login credentials are input.
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now