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Can't open fax attachment from Windows SBS 2008 fax service on outlook

Posted on 2011-03-15
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Last Modified: 2012-05-11
When trying to open an attachment (TIF file from SBS 2008 fax server), I get the following error message:

Cannot create file: FAX.TIF.  Right click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.
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Question by:AtkinsonHD
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Expert Comment

by:connectex
ID: 35144668
What's the OS of the problem system?
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Author Comment

by:AtkinsonHD
ID: 35148264
Vista & 7
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connectex earned 500 total points
ID: 35149365
I've seen issues like this due to the temporary folder being full. Well, it's not full in the sense of hard drive space. It's full in that Outlook will only create the temporary file so many times. I think it's up to 100 with the same name. Close Outlook. Then open Windows Explorer and navigate to C:\Users\<username>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\<random folder name>. Make sure are displaying system and hidden files in Windows Explorer. You may not see the Content.Outlook folder listed. If not just add it to the path at the top of the Explorer window. After cleaning up the folder, reopen Outlook and try opening the attachment again.
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Author Comment

by:AtkinsonHD
ID: 35152305
That solved the problem but when they get back up to 100 faxes the same thing will happen, what can be done to stop this?

PS

It was a 100 fax, fax(1), fax(2)........fax(99)
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Expert Comment

by:connectex
ID: 35153096
You'll have run some type of cleanup job on a regular basis to avoid more reoccurances.
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