Solved

Turbotax fails to run after being installed (CLR20r3)

Posted on 2011-03-15
10
1,756 Views
Last Modified: 2012-05-11

Received the message Turbotax 2010 has stopped working after clicking on the shortcut to the launch the program.

Computer is brand new with Windows 7 Home Premium 64bit installed and is fully up-to-date.  Turbotax 2009 is installed and works perfectly.   Turbotax 2010 installs with no errors but unable to run program after installing.


More details that were provided when program stopped working.

  Problem Event Name:      CLR20r3
  Problem Signature 01:      turbotax.exe
  Problem Signature 02:      2010.10.1.235
  Problem Signature 03:      4ccb2f09
  Problem Signature 04:      TurboTax
  Problem Signature 05:      2010.10.1.235
  Problem Signature 06:      4ccb2f09
  Problem Signature 07:      10
  Problem Signature 08:      0
  Problem Signature 09:      System.IO.FileLoadException
  OS Version:      6.1.7601.2.1.0.768.3
  Locale ID:      1033

Possible solutions that we have already attempted that do not work.

1. reinstalled Turbotax 2010
2. ran program as administrator
3. ran .NET Utility Tool provided by turbotax to attempt to fix the error
4. ran program under a different user account
5. installed most current version of .NET
0
Comment
Question by:PandoraCS
  • 6
  • 3
10 Comments
 
LVL 3

Expert Comment

by:supermandaddy
ID: 35143994
Have you tried right clicking the luancher for the application going to properties then the compatability tab and selecting xp sp2?
0
 

Author Comment

by:PandoraCS
ID: 35144115
We tried to run the application in xp sp2, and vista compatibility modes with the same results.
0
 
LVL 30

Expert Comment

by:ded9
ID: 35146858
Hi,

Uninstall all version of turbo tax using this tool

1. Download

http://www.ursoftware.com/product/uninstaller/download.htm

2. Select pro option.

3. Uninstall the product.

4. It will go through 3 stages. Make sure you complete those steps.

5. Restart the computer

Then try to install turbo tax

Try it

Ded9
0
 

Author Comment

by:PandoraCS
ID: 35147871
URSoft Your Uninstaller is a $4o program that may or may not work and if you want it for free you have to sign up for a partners monthly service!  But we removed both versions with Revo Uninstaller, then reinstalled Turbotax 2010 and still had the same issue.
0
 

Author Comment

by:PandoraCS
ID: 35148054
We are posting the details from windows Event Viewer

General

Activation context generation failed for "C:\Program Files (x86)\TurboTax\Deluxe 2010\32bit\ttax.dll".Error in manifest or policy file "C:\Program Files (x86)\TurboTax\Deluxe 2010\32bit\Microsoft.VC90.MFC.MANIFEST" on line 11. Component identity found in manifest does not match the identity of the component requested. Reference is Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.4148". Definition is Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8". Please use sxstrace.exe for detailed diagnosis.




Detailed error info

+ System
  - Provider
   [ Name]  SideBySide
   - EventID 35
   [ Qualifiers]  49409
    Level 2
    Task 0
    Keywords 0x80000000000000
   - TimeCreated
   [ SystemTime]  2011-03-16T14:01:48.000000000Z
   EventRecordID 3557
    Channel Application
    Computer NewDell-PC
    Security
 
- EventData

   Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.4148"
   Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"
               
   C:\Program Files (x86)\TurboTax\Deluxe 2010\32bit\ttax.dll
   C:\Program Files (x86)\TurboTax\Deluxe 2010\32bit\Microsoft.VC90.MFC.MANIFEST
   11
0
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LVL 30

Expert Comment

by:ded9
ID: 35148834
In Trial  there is no restrictions. You do not have to purchase the software.  I would request you to follow my steps. No need to purchase the software. Just follow my steps.


Ded9
0
 

Author Comment

by:PandoraCS
ID: 35161727
We followed your instructions to the letter and used "Your Unin-staller" and still receive the same message after reinstalling TurboTax 2010 and trying the run the program.
0
 
LVL 30

Expert Comment

by:ded9
ID: 35162981
Uninstall all version of turbotax and then restart the computer. Create a new user account. Restart the computer and login under new user account. Try installing all windows updates. Now install turbotax.

Post the results.


Ded9
0
 

Accepted Solution

by:
PandoraCS earned 0 total points
ID: 35182951
We followed your instructions to the letter and still receive the same message after reinstalling TurboTax 2010 and trying the run the program.  We decided we would be able to resolve the problem quicker by doing a fresh install of windows.  It solved the problem indirectly but it was not the solution we were looking for.
0
 

Author Closing Comment

by:PandoraCS
ID: 35221215
Solved the problem by wiping the system clean and starting over, but did not directly solve the problem.
0

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